IRFAN BARODAWALA
Ahmedabad
Summary
Results-driven Senior Debt Collection Agent with 13 years of experience in debt recovery, leading high-performing teams to achieve exceptional results and implementing effective collection strategies. Consistently exceeding recovery targets Trained and mentored new agents to achieve performance goals.
Overview
16
16
years of professional experience
Work History
Senior Debt Recovery Agent
Kotak Mahindra Bank
Ahmedabad
03.2019 - Current
- Lead and manage a team of debt recovery agents to achieve high recovery rates.
- Develop and implement effective debt recovery strategies and tactics.
- Conduct complex debt recovery cases, including negotiations and settlements.
- Analyze financial data and credit reports to determine the debtor's ability to pay.
Debt Collector Agent
IDFC FIRST BANK
Ahmedabad
02.2018 - 03.2019
- Contact debtors to collect outstanding debts via phone, email, or message.
- Conduct financial analysis to determine debtor's ability to pay.
- Update and maintain accurate records of debtor interactions.
- Negotiate payment plans and settlements with debtors.
Debt Collector Agent
Home Credit Pvt Ltd
Ahmedabad
03.2017 - 04.2018
- Conduct skip tracing to locate debtors.
- Meet and exceed monthly recovery targets.
- Follow company policies and procedures for debt recovery.
Business Owner
Own Business
Ahmedabad
03.2015 - 04.2017
Incharge/Cashier
MSD agriculture company office Incharge
Ahmedabad
03.2013 - 04.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
Debt Collector Agent
Bhavani Collection Agency
Ahmedabad
03.2008 - 03.2013
- Contacted debtors to discuss payment arrangements and negotiate settlements on delinquent accounts.
- Explained collection policies and procedures to customers in a clear and concise manner.
- Initiated telephone calls, emails or written correspondence with debtors regarding overdue payments.
Education
Bachelor of Commerce - Commerce
Sabarmati University
Ahmedabad03-2023
High School Diploma -
FD HIGH SCHOOL
Ahmedabad04-2005
Skills
- Lead and manage a team of debt recovery agents to achieve high recovery rates
- Analyze financial data and credit reports to determine debtor's ability to pay
- Monitor and report on team performance, identifying areas for improvement
- Provide coaching, training, and guidance to junior team members
Timeline
Senior Debt Recovery Agent
Kotak Mahindra Bank
03.2019 - Current
Debt Collector Agent
IDFC FIRST BANK
02.2018 - 03.2019
Debt Collector Agent
Home Credit Pvt Ltd
03.2017 - 04.2018
Business Owner
Own Business
03.2015 - 04.2017
Incharge/Cashier
MSD agriculture company office Incharge
03.2013 - 04.2015
Debt Collector Agent
Bhavani Collection Agency
03.2008 - 03.2013
Bachelor of Commerce - Commerce
Sabarmati University
High School Diploma -
FD HIGH SCHOOL
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