Irfan Bin Khalid
Hyderabad
Summary
Seeking a quality environment to work in, where I could improve and exhibit my knowledge and skills, which offers a high-level challenge, responsibility, and the opportunity for continued career growth, with stability and security.try challenges. Looking for opportunities that foster career growth, stability, and continuous learning under effective guidance..
Overview
12
12
years of professional experience
Work History
Senior Operation Executive
Mondee Tech Private Limited
Hyderabad
09.2021 - Current
- Answered all incoming phone calls, took and made reservations from different travel agencies on multiple airlines
- Booked domestic and international flights for travel agents by using GDS Sabre, Amadeus.
- Advised reissues, refund quotation to travel agents as per the requirements.
- Correct errors in ticket purchases and account information.
- Resolve issues in a timely manner and escalate travel agents in need of further help.
- Made changes to itineraries and seat assignment on agents' request.
- Explained airline policies regarding purchases cancellations and transfers.
- Made alternate arrangements for agents tickets owing to flight cancellation due to schedule change.
Operation Executive
Metaminds software solutions Ltd.
01.2017 - 06.2020
- Having experience in GDS systems (SABRE and AMADEUS).
- Profound knowledge of IATA regulations
- Operational knowledge of CRS System Sabre and Amadeus GDS
- Ticketing both Net and Published fares using the Sabre and Amadeus reservation system.
- Sound knowledge of Amadeus and Sabre.
- Handling of all aspects or re-issues and revalidation and working to ticket deadlines.
- Solid ability to handle reservations by assigning flights and ticketing PNR creation advise fare quote, reissue and refund quote as per the availability and fare rule.
- Proven ability to work to deadlines.
- Ability to work under stressful situations and tight time constrain
- Answering phone calls and email giving information to Sub agents as per their requirements.
- Handling questions, complaints, and inquiries from Agents politely and discreetly.
- Outstanding interpersonal skills,effective communication with clients
Travel Consultant
NAS Travel Solutions
10.2013 - 12.2016
- Booked domestic and international flights for travelers.
- Create reservation, sales, revalidation, rebooking and upgrading tickets.
- Processed credit card, cheque, and cash payments for sold tickets for walk-in customers
- Issuing of tickets according to IATA regulations.
- Reservation, fare quote, recalculation of fares and reissues/rerouting of ticket.
- Arranging prepaid tickets over the telephone and via queue in computer systems.
Education
Bachelor of Commerce - Financial Accounting
Osmania University
Hyderabad, IndiaGlobal Distribution Systems Fares And Ticketing
IATATraining & Development Institute
Hyderabad, IndiaSkills
- Strong problem-solving abilities to resolve reservation and ticketing issues efficiently
- Skilled at managing multiple tasks in fast-paced environments
- Proficient in handling inquiries via telephone, Skype, and email with accuracy and professionalism
- Experienced in ensuring attention to detail and compliance with company standards
- Knowledgeable in global distribution systems with a strong drive to succeed
Languages
- English
- Hindi
- Urdu
Personal Information
- Nationality: Indian
- Marital status: Married
Timeline
Senior Operation Executive
Mondee Tech Private Limited
09.2021 - Current
Operation Executive
Metaminds software solutions Ltd.
01.2017 - 06.2020
Travel Consultant
NAS Travel Solutions
10.2013 - 12.2016
Bachelor of Commerce - Financial Accounting
Osmania University
Global Distribution Systems Fares And Ticketing
IATATraining & Development Institute
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