Irfan Halim
Kolkata
Summary
Demonstrated leadership in team management, enhancing collaboration and achieving measurable results. Expertise in conflict resolution and strategic planning, contributing to operational efficiency and team morale. Proven adaptability to challenges with a focus on innovative solutions that drive performance improvements.
Overview
14
14
years of professional experience
Work History
Team Manager
Cognizant Technology Solutions India Pvt Ltd.
07.2013 - Current
- Executed performance evaluations, incorporating constructive feedback and tailored development plans for team members.
- Directed collaborative team of 100 employees, ensuring effective management of project deadlines.
- Conducted weekly meetings to review progress, address challenges, and establish project goals.
- Addressed customer complaints swiftly, guaranteeing elevated satisfaction and loyalty levels.
- Compiled reports for senior management, delivering insights for strategic decision-making.
- Streamlined invoice processing and payment systems, reducing processing time and enhancing supplier relationships.
- Managed risk assessments, implementing mitigation strategies that minimized disruptions during project execution.
Office Assistant
Solace Group of Companies
01.2012 - 01.2013
- Streamlined clerical support to enhance office administration efficiency.
- Maintained confidentiality of sensitive information, fostering trust and integrity.
- Assisted in maintaining accurate records and documentation for various departmental functions.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Interacted with customers to identify needs and provide exceptional service.
Education
Bachelor of Science - General
Acharya Jagadish Chandra Bose College, University Of Calcutta
Kolkata, West Bengal10-2011
Skills
- Performance evaluation
- Project management
- Adaptive problem solving
- Leadership
- Mentoring and coaching
- Compliance standards
- Visionary thinking
- Workforce planning
- Team engagement initiatives
- Customer relationship management
Timeline
Team Manager
Cognizant Technology Solutions India Pvt Ltd.
07.2013 - Current
Office Assistant
Solace Group of Companies
01.2012 - 01.2013
Bachelor of Science - General
Acharya Jagadish Chandra Bose College, University Of Calcutta
Extra Curricular
Riding Bikes
Traveling & exploring new places
Gym
Participation in Social Outreach programs
Software Skills
- MS Office
- Tally ERP 9
- Advanced Excel
- Power BI
Additional
- Languages Known: English, Hindi & Bengali