Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Irfan Kadeer

Irfan Kadeer

System Admin
Bangalore

Summary

Accomplished IT administrator with a proven record of success in installing, configuring, and updating corporate computer networks to meet current and expected demands. Skillfully monitor performance and investigate issues to keep architecture current and functioning perfectly. Pursues ways to enhance performance and improve usability.

Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

System Administrator

Kyndryl
Bangalore
01.2019 - Current
  • Perform root cause analysis, resolution, and/or critical issues for production systems. Monitoring various queues like Rdy, Act, , ABEND, and Late queue.
  • Monitor scheduled batch jobs and batch cycles, resolving any non-application scheduling conflicts.
  • Monitoring for SLA checklist and making sure the SLA jobs are completed within the given SLA time Performing Adhoc requests like Demanding, Canceling, Holding, and executing the job from a different library)
  • Alerts monitoring and Ticket Raising for outstanding messages and recycling various CICS/IMS/DB2 regions.
  • Executing recovery procedures for production operating systems, and devices and reply to control commands Monitoring and executing production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts

Technical Support Engineer

IBM
Bangalore
01.2017 - 01.2019
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Communicated with end-users to assess technical issues, determine root cause and create actionable resolutions.
  • Escalated unresolved issues to appropriate internal teams for resolution.
  • Leveraged internal knowledge bases and resources to deliver accurate technical solutions.
  • Guided users through detailed hardware installations and technical fixes via phone call, email and live chat.
  • Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues.
  • Maintained service logs to document troubleshooting functions and applicable resolutions.
  • Documented and maintained detailed records of support requests, escalations and actions taken.

Education

Master of Computer Applications - Computer Science And Programming

University of Kashmir
Kashmir
03.2012 - 07.2016

Bachelor of Computer Applications - Computer Science And Programming

University of Kashmir
Kashmir
01.2009 - 01.2011

Skills

Server maintenance

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Accomplishments


  • Featured in IBM Hall of Fame after 5 months of joining.
  • Numerous Employee Recognition awards based on performance over the course of my service in the company that I work for.
  • Most Customer appreciations in the teams worked so far.

Interests


  • Football
  • Netflix
  • Travel
  • Photography
  • Reading
  • Cooking

Timeline

System Administrator

Kyndryl
01.2019 - Current

Technical Support Engineer

IBM
01.2017 - 01.2019

Master of Computer Applications - Computer Science And Programming

University of Kashmir
03.2012 - 07.2016

Bachelor of Computer Applications - Computer Science And Programming

University of Kashmir
01.2009 - 01.2011

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Irfan KadeerSystem Admin