Irfan Kazi

Level 3 Administrator | Shift Lead | Exchange Online SME

• Responsible to manage End User Computing Queue within ServiceNow (ITSM)
• Setup and troubleshoot Microsoft Office 365 services such as Exchange Online, Azure AD, Active Directory, Intune, SharePoint Online, Online, Office 365 ProPlus.
• PowerShell scripts to automatize daily operations such as adding members to groups, creating Alerts, create health checks.
• Manage Mailboxes on Exchange Online, Exchange On-Prem. Ex: Mailbox Delegates, Calendar Sharing, Booking Delegates, Roles & Permissions.
• Follow best practices for M365 Protection using Exchange Online Protection (EOP), M365 Purview (Compliance), M365 Defender (Security)
• Protect Using SPAM Protection, Malware Protection using Advance Threat Protection (ATP), DLP, DMARC
• Manage different Holds in M365 (Litigation & Retention)
• Manage Synchronization between Active Directory & Azure Active Directory using AAD Connect Tool
• Manage Azure Active Directory to manage and troubleshoot : 3rd Party Application, Mobile Device Management (MDM), MFA, SSO, Conditional Access
• Responsible to prepare Process Documents, SOP and Training materials for KT sessions

Microsoft Office 365 Support

Provided worldwide technical support for Microsoft Online Services;

• Tenant configuration, Subscription Management & Provide technical support (Enterprise Modern Support).
• Users, Groups (Distribution list, Dynamic Distribution List, Office365 Groups), Shared mailboxes, Remote mailboxes, Contacts, etc.
• Setup & troubleshoot Azure AD Connect for Hybrid Identity & Hybrid Exchange
• Troubleshooting Exchange, Sharepoint, Teams, Yammer, OneDrive
• Troubleshoot and Manage M365 applications
• Assist IT Managers & Microsoft Partners Org in support of Microsoft Office 365

Application Support:

• Worked on MS SQL Server, Oracle DB Server management
• Help collaborations and communications effectively with retailers and vendor to manage Process, Functional, Technical and Operational aspects of (ERP) system.
• To conduct training on user interface (GUI)
• Maintained overall operations with user training programs and enforcement of safety procedures.
• Automated system e-commerce features to improve client sales for 200+ retails at Mumbai International Airport