Irfan Khan

• Accountable for managing multiple Delivery teams including Monitoring, Level 1 and SME Level Support of Application and Infrastructure.

• Supporting and managing Operating countries of Vodafone Group in Europe (Italy, Spain, Greece, Germany, UK, Ireland, Portugal) and Group Data Centres

• Expert in Service Transition , Service Delivery, Application Development, Maintenance, Operations & Production Support.

• Experience in managing budget, and OPEX utilization & saving, driven 10% YoY operational efficiencies.
• Managed Transition and Insourcing of Resources for more than 100 Resources, recharging the Op Co’s 40 million, delivering an aggregated 40% of saving with improved SLA.

• Level one operation for Vodafone Ireland, 22 FTE’s, Saving approx. 1.3 million

• Infrastructure Monitoring and Control, 150 FTE’s, Saving- Approx. € 8.4 million

• SME Level Support for care, Online and Retail Vodafone Ireland, 14 FTE saving approx. 1.8 million

• Driving several automations and business process improvement, which boosted revenue saving by 149K Euro in current financial 20-21 and 21-22 revenue saving by 95K Euro by implementing and executing those projects.
• Application Supported – CRM (Clarify, Genesys IPT, WebLogic, Tibco (middleware) and Amdocs Billing)
• Manage teams with SME in Windows/Unix/Database- 24X7, Monitoring tools- HP OV Suites of Tools, Scheduling Tools- Ctrl M, Ticketing tools- ITSM Remedy 9, OpenView, BSM, SCOM, Ops Bridge.

• Expertise in managing end-to-end delivery of IT Software projects and products in off-shore/on-shore model. Identifying inefficient processes and implementing reliable and cost-effective solutions to improve quality and ensure on-time delivery.

• Experience in digital transformation

• skilled in stakeholder management, Incident, Problem & Change management

• End to end change management for Europe.

• Proven record of accomplishment of successful ITIL process & best practice implementations and driving Continuous Service Improvements.

• Managing BCP and audit program activities to avoid/minimize service disruption/downtime and revenue loss.

• Expertise’s in Negotiation, Contracts, SOWs, SLA and KPI for new projects which including managing costs, schedule, and performance.

• Proven leadership in Problem Management and recommendations to Platform Owners and Service Operations, ensuring that management service-quality KPIs are met and service-standards obligations are not breached. This includes evaluation of unplanned outages attributed within Services and take steps to prevent similar future re-occurrences.

• Leading a team of 70

• Development, testing and deployment in IBM for Shell Petroleum client for multiple countries like UK/Russia, Pakistan, and Sweden/Nordics.

• Develop project plans, manage risks, escalate issues, and ensure quality control through the project life cycle.

• Telecom Meridian, PBX, Symposium call router configuration and administration/Support for PAN India

• Tracked project changes in system with detailed notes to help stakeholders’ access and analyse key information.

• Worked as a Developer and operations support engineer, development and support to the Airtel IVR application PAN India.

• Worked as a Network consultant in Mumbai International Airport.

• Was the first member from Wipro Infotech to setup NOC in Mysore.