Summary
Overview
Work History
Education
Skills
Portalshandled
Applications
Languages
Accomplishments
Certification
Affiliations
Timeline
Generic

Irfan Khan

Mumbai

Summary

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. With overall of 10 years of experience in professional career.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager, Operation & Supply

COMMUTEC MOBILITY
Mumbai
02.2024 - 06.2024
  • Managed day-to-day planning and execution of overall PAN India corporate client trips.
  • Develop and implement strategic plans to achieve business objectives and financial targets
  • Manage and monitor the performance of all departments within ops, including reservation, allocation, dispatch and supply
  • Ensuring compliance with local authority and industry standard.
  • Maintained a safe and hygienic environment during all trips by strictly following SOPs and conducting regular vehicle checks.
  • Leading team of 10 executive and 4 senior executive
  • Conducted meetings with potential vendors to explore their offerings, negotiate prices, and address any product or service-related issues
  • Training and supervising vendors/driver team members on proper dispatch procedures, safety protocols, and company policies
  • Utilize tracking systems to monitor the real-time overall trips and status of dispatched, providing updates to relevant stakeholder as needed
  • Manage the rental fleet, including vehicle maintenance, repairs, and replacement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Hiring Fleet in metro cities as per sales requirement and ensuring LTR utilization should be in profit

Transport Planner

DHL Private Limited ( On contract of Baker Hughes)
Dhahran
09.2021 - 08.2023
  • Planning overall city transportation request(shipment) on day-to-day basis
  • Strategically planning route wise and tools quantity wise to optimize trucks utilization
  • Ensuring timely process and dispatch of client orders while minimizing errors and delay
  • Adhering to SOP's and standard delivery to client & prompt escalate to reporting Manager
  • Maintain accurate records of dispatched equipment, including details of destinations, departure times, and any issues encountered during transportation
  • Cross verifies and approve additional trucks/drivers usage to billing team for vendor payments
  • Make informed decisions based on data insights to optimize logistics processes and enhance overall efficiency
  • Maintained up-to-date knowledge of relevant laws pertaining to road traffic regulations and hazardous materials handling.
  • Collaborated with stakeholders such as customers, vendors, drivers, warehouse personnel and other departments within the organization to ensure smooth operation of deliveries.
  • Reviewed invoices from carriers prior to payment approval and ensured they matched the agreed upon terms.

Assistant Manager, Last Mile

FURLENCO
Mumbai
01.2017 - 08.2021
  • Responsible for handling last mile team for Mumbai and Navi Mumbai regions
  • Leading 10 direct reportees and 30 indirect manpower
  • Handling L3 customer escalation including CEO, and social media, for smoother operations
  • Drive effective cross-functional communication among stakeholders including sales, logistics operations, demand planning, product supply and external partners
  • Achieve KPIs targets including customer escalation, cancellation, upsell, Testimonial and process hygiene through effective implementation of processes
  • Development, coach, delegate team that can drive the business agenda and give them the opportunity to grow in the organization
  • Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value-creation initiatives identified through customer collaboration
  • Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer
  • Own metrics like order to bill times, manpower costs, packaging costs etc
  • Responsible for setting up processes around manpower roasters to ensure effective picker utilization
  • Own end to end planning and execution of measures to provide high standards of customer experience including QC across categories and ensure good packaging methods are practiced
  • Ensure the team is trained well and attrition rate is under check
  • Planning of daily operations slot wise, zone wise & stock wise
  • Alignment of vehicle volumetric capacity for daily tasks
  • Analyzing Daily metrics in terms of cancellation report, upsell report, pickup hygiene report
  • Asset management in terms of packaging & quality check installation
  • Settled KPI and SOP for multiple projects
  • Customer experience management
  • PNL evaluation on Monthly & quarterly basis
  • Team performance
  • Biker planning and efficiency
  • Analysis Plan vs Actual in all metrics
  • Escalate unresolved issues to the appropriate internal teams and follow up proactively

Senior Sales Officer

SANVER GROUP
Mumbai
08.2016 - 11.2016
  • Expanded company's client base with new contracts
  • Maintaining relationships with existing customers while seeking out new opportunities.
  • Developing and executing strategies for achieving sales objectives.
  • Preparing reports on sales performance metrics for management review.
  • Creating presentations for prospective clients to explain product features and benefits.
  • Leading sales teams to achieve monthly and quarterly targets.
  • Providing swift resolution to customer complaints, ultimate repairing
  • Trust and winning loyalty Responsible for Sales & customer

Program Assistant, Education Dept

MESCO TRUST
Mumbai
06.2014 - 07.2016
  • Maintained detailed records of all program activities, data collection, and evaluation results.
  • Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
  • Organized special events such as conferences, workshops, training sessions. for program participants.
  • Counseling of Adopted Students
  • Handling Payments / Receipts of 1500 students in Education Aid School level Scholarship
  • Managing Donors acquisition and follow up
  • Preparation and maintaining data of Donors
  • Preparation of Budget
  • Collection from Donors as well as collecting repayments from students

Education

Bachelor of Commerce

Mumbai University
03.2011

Certified Website Management

RABS Net Solutions
04.2016

Skills

  • Team Handling
  • Fleet Management
  • Vendor Management
  • Escalation Management
  • Strategic planning
  • Process Improvement
  • Business Development
  • Orientating and training

Portalshandled

  • INDECAB
  • RELIANCE
  • MAKE MY TRIP
  • FLEETOZ
  • TRANSFERZ.COM

Applications

  • CLM - Customer Logistic Management
  • WMS - Warehouse Management Software
  • MS - EXCEL. WORD, PPT
  • OTM - Oracle transport Management
  • Microsoft BI
  • Salesforce CRM

Languages

Urdu
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Arabic
Beginner (A1)
A1

Accomplishments

  • Achieving 300+ per day trips in COMMUTEC (April - 2024)
  • Monthly best performer in DHL (Feb-2023)
  • Won shining star of the month in Furlenco - three time (Jan-Feb-March-2017)

Certification

  • Website Development
  • Exercising leadership foundation principles - EDx

Affiliations

  • Attended training of salesforce application at Mastek company india private limited
  • Attended training of latest CRM application at give india foundation
  • Assisted in Daan Utsav (give india foundation) programme held for helping underprivileged peoples
  • Collecting donation from old donors for MESCO TRUST

Timeline

Assistant Manager, Operation & Supply

COMMUTEC MOBILITY
02.2024 - 06.2024

Transport Planner

DHL Private Limited ( On contract of Baker Hughes)
09.2021 - 08.2023

Assistant Manager, Last Mile

FURLENCO
01.2017 - 08.2021

Senior Sales Officer

SANVER GROUP
08.2016 - 11.2016

Program Assistant, Education Dept

MESCO TRUST
06.2014 - 07.2016

Bachelor of Commerce

Mumbai University

Certified Website Management

RABS Net Solutions

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Irfan Khan