Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irfan Magray

Gurugram

Summary

Dynamic customer service professional with a proven track record at Concentrix, excelling in upselling and conflict resolution. Leveraging strong active listening and problem-solving skills, I consistently enhance customer satisfaction and team performance through innovative solutions. Committed to delivering exceptional service and fostering positive relationships in fast-paced environments.

Overview

3
3
years of post-secondary education
1
1
year of professional experience

Work History

Customer service and upselling

Concentrix
Gurugram
01.2026 - Current
  • Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
  • Identified and addressed customer needs to boost satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Proposed innovative ideas and solutions that improved team performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer representative and upselling

Concentrix
Gurugram
01.2026 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

B.com - Accounting

Islamia College
Srinagar
10.2020 - 12.2023

Skills

  • Upselling techniques
  • Customer relationship management
  • Point-of-sale systems
  • Call handling
  • Customer complaint resolution
  • Active listening
  • Problem solving
  • Time management
  • MS office
  • Decision-making
  • Conflict resolution

Timeline

Customer service and upselling

Concentrix
01.2026 - Current

Customer representative and upselling

Concentrix
01.2026 - Current

B.com - Accounting

Islamia College
10.2020 - 12.2023
Irfan Magray