Irfan Memon
Ahmedabad
Summary
Results-driven Senior Business Development Manager with a knack for highly productive and efficient task completion. Possess specialised skills in strategic planning, market analysis, and client relationship management that contribute to sustainable business growth. Excel in communication, leadership, and problem-solving, ensuring successful collaboration and project outcomes.
Overview
19
19
years of professional experience
3
3
Certification
Work History
Senior Business Development Manager
UnizPortal Pvt. Ltd.
07.2025 - Current
- Developed strategic partnerships to enhance business growth and market reach.
- Analyzed market trends to identify opportunities for expansion and innovation.
- Managed client relationships to ensure satisfaction and retention across accounts.
- Conducted competitive analysis to inform strategic decision-making processes.
- Trained junior staff on best practices in business development strategies and processes.
- Developed and implemented strategic business plans for new market opportunities.
- Managed sales pipeline from lead generation through contract closure.
- Conducted market research to identify industry trends and customer needs.
- Analyzed competitor activities to develop effective strategies for gaining market share.
Senior Manager - Global Sales
Hytech Education
08.2024 - 07.2025
- Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
- Meet with potential clients and grow long-lasting relationships that address their needs
- Recruit sales representatives, set objectives, train and coach them, and monitor their performance
- Identify knowledge gaps within the team and develop plans for filling them
- Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
- Manage the month-end and year-end close processes
Business Development Manager - Gujarat Region
Leverage Edu
02.2024 - 08.2024
- Assess the go-to-market strategy for our business in the given region
- Design and execute the sales strategy for the area and spearhead our on-ground efforts
- Generate reports on business performance on a monthly, quarterly and annual basis
- Build relationships with potential Leverage Partners
- Maximise revenue performance for your area and ensure that the critical KPIs are met
- Execute in an intense, fast-paced and highly iterative environment
- Onboard Education Consultants onto our platform through calls and meetings
- Assist agents with KYC (Know Your Customer) document collection and completion
- Facilitate visa applications for agent's clients, including gathering necessary documents and submitting them to relevant authorities
- Provide excellent customer service to all agents and their clients
- Assist with other administrative tasks related to agent onboarding and visa processing
Country Head - Student Visa Department
Hytech Education
01.2022 - 02.2024
- Responsible for revenue and sales of Ahmedabad branch
- Handling entire team of Tele Callers and Counselors
- Liaising and coordinating recruitment requirements alongside overseas recruitment partners
- Responsible for supervising the sales team to achieve operational targets by providing business plans, and monitoring the performance of the sales team to ensure the specific portfolios of business performances are met
Branch Manager
Aspire Education and Immigration Consultancy
04.2021 - 12.2021
- Work in coaching the members of the sales team to deliver a standard of customer care consistently, while taking actions to make room for future growth
- Ensuring an open line of communication between the sales team and back office team
- Develops volume and revenue forecasts, sales plans strategies for achieving desired results
Assistant Manager - Client Relationship
Winny Immigration and Education Services Pvt. Ltd.
07.2018 - 03.2021
- Responsible for entire Visa Processing of clients.
- Handling Canada PR, Australia PR, Business Immigration, Open Work Permit, Visitor Visa, Channel Partners.
- Interacting with the clients, checking the eligibility and explaining them the process, documents required in detail.
- Screening and verifying the documents of the clients based on the category of Visa.
- Taking Follow-up from the client by calling them and reverting on the emails.
- Updating the clients regarding any changes in the Visa Process.
- Reviewing and ensuring that all the information provided by the client is accurate and correct by assessing their documents.
- Preparing the Monthly case filing submission data and to make sure all the queries are sorted, and the given tasks are completed.
- Updating the Logs (Incoming & outgoing calls and walk ins) on daily basis.
- Checking the completion and accurateness of Visa Forms and the quality of all the provided documents.
Relationship Manager
First Step Overseas Consultants
04.2017 - 07.2018
- Responsible to search out the relevant job vacancies in Gulf counties.
- Provide job search assistance to clients as per their profile.
- Provide assistance in resume writing and interview preparation.
- Schedule seminars for all clients regarding for communication training.
- Regular counseling with each client with regards to their job applications.
Customer Relationship Manager
Applewoods Estate Pvt. Ltd.
02.2014 - 03.2017
- Handling residential and commercial projects in township.
- Building relationships with clients post sales.
- Taking regular follow ups with clients to collect their construction vise stage payments.
- Coordinate with legal department and complete the agreement and legal documentation procedures for possession stage.
- Handling complaints of clients regarding for construction issues in their individual apartment.
- Regular site visit and supervision on construction work.
- Complete inspection of the apartment/unit before handover the possession to client.
Team Leader
Azure Knowledge Corporation
07.2013 - 02.2014
- Responsible to handle the entire process of Uninor Telecom of Gujarat region.
- Handling team of 22 people for their performance.
- Daily report to the Operation Manager and Asst. Vice President.
- Responsible to maintain SL (Service Level) and AHT (Average Handle Time) for overall process.
- Complete research for the product updates.
- Provide daily briefing to individual team member before start their work.
- Taking one on one feedback session with an individual team member for their performance.
Team Coach
Motif India Info Tech Pvt. Ltd.
07.2011 - 07.2013
- Handling team of 15 people for their performance
- Responsible for highly escalated clients for entire process of MakeMyTrip
- Providing resolution over the chat or email
- Assign the newly received cases among the all team members
- Monitor the performance of entire team
- Reporting to the Operation Manager on daily, weekly and monthly performance of team
- Conducting the refresher process training sessions with the team
Sr. Executive - Prepaid/GPRS Desk
Magus Customer Dialogs Pvt. Ltd.
02.2007 - 07.2011
- Responsible to attend incoming calls for prepaid and postpaid clients of Vodafone Telecom
- Responsible to attend the maximum incoming calls from clients and provide them the telephonic resolution for their all technical queries with regards to the internet connectivity
- Provide the manual settings to clients with regards to their mobile handset and computer connection
- Responsible to maintain the performance with Quality target of 95% and productivity target 80% average
- Responsible to achieve C-SAT (Customer Satisfaction) and NPS (Net Promoter Score) to measures customers in terms of their willingness to help in promote or recommend the brand
- Handling entire team in absence of Team Leader with regards to their monthly leave planning, Breaks management, Query resolution, Daily briefing, Maintain call flow AHT, maintain to achieve SL etc
Education
MBA - Sales and Marketing
Veer Kunwar Singh University
Arrah, Bihar06-2014
B.Com -
Veer Kunwar Singh University
Arrah, Bihar06-2012
H.S.C. -
Ankur School
03-2009
S.S.C. -
Ankur School
03-2007
Skills
- Positive Thinking
- Good Communication Skill
- Analytical Skill
- Team leadership
- Query Resolution
- Sales strategies and planning
- Market insights
- Employee performance management
- Operations planning
- Reporting management
- Performance metrics analysis
- Escalated complaint handling
- 360-degree feedback implementation
- Leadership development
- Strategic partnerships
Certification
- British Council Certified issued in May '25
- ARIC - The Association of International Enrolment Management issued in May 25
- NewZealand Licensed Education Counsellor issued in Jul'25
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1
Accomplishments
- Awarded as a 'GOLDEN AGENT' by the Seamless Connections Team in Vodafone.
- Awarded as a 'Quarterly TOP GUN Winner' for many times in Vodafone.
- Awarded as a 'Monthly TOP GUN Winner' for many times in Vodafone.
- Awarded as 'H.D.P.S Top Performer' for many times in Motif.
Timeline
Senior Business Development Manager
UnizPortal Pvt. Ltd.
07.2025 - Current
Senior Manager - Global Sales
Hytech Education
08.2024 - 07.2025
Business Development Manager - Gujarat Region
Leverage Edu
02.2024 - 08.2024
Country Head - Student Visa Department
Hytech Education
01.2022 - 02.2024
Branch Manager
Aspire Education and Immigration Consultancy
04.2021 - 12.2021
Assistant Manager - Client Relationship
Winny Immigration and Education Services Pvt. Ltd.
07.2018 - 03.2021
Relationship Manager
First Step Overseas Consultants
04.2017 - 07.2018
Customer Relationship Manager
Applewoods Estate Pvt. Ltd.
02.2014 - 03.2017
Team Leader
Azure Knowledge Corporation
07.2013 - 02.2014
Team Coach
Motif India Info Tech Pvt. Ltd.
07.2011 - 07.2013
Sr. Executive - Prepaid/GPRS Desk
Magus Customer Dialogs Pvt. Ltd.
02.2007 - 07.2011
MBA - Sales and Marketing
Veer Kunwar Singh University
B.Com -
Veer Kunwar Singh University
H.S.C. -
Ankur School
S.S.C. -
Ankur School
Similar Profiles
Khushi VermaKhushi Verma
Admissions Coordinator at UnizportalAdmissions Coordinator at Unizportal
Randhir Kumar PrasadRandhir Kumar Prasad
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd
Keshika NadarKeshika Nadar
Assistant Sales Executive at Dashrath Prasad Pvt. Ltd. (ICICI Bank India Pvt. Ltd.)Assistant Sales Executive at Dashrath Prasad Pvt. Ltd. (ICICI Bank India Pvt. Ltd.)
Yash ChouhanYash Chouhan
Lead Consultant, Sales & Marketing at Chanakya Dairy Products Pvt. Ltd. (HF Super)Lead Consultant, Sales & Marketing at Chanakya Dairy Products Pvt. Ltd. (HF Super)
Vishvadeepsinh JadejaVishvadeepsinh Jadeja
Assistant Manager – Corporate Liaisoning at Usha Breco Limited (UBL)Assistant Manager – Corporate Liaisoning at Usha Breco Limited (UBL)