Irfan Munir
Hyderabad
Summary
Results-driven professional with a proven track record in optimizing business operations through strategic data analytics and visualization. Adept at project management using agile methodologies, with a keen focus on delivering measurable outcomes. Skilled in stakeholder management and cross-functional leadership, consistently driving collaboration for successful project execution. Bringing a blend of analytical expertise and operational insight to enhance organizational efficiency and decision-making.
Overview
9
9
years of professional experience
Work History
Commerce Operations Analyst
DAZN SOFTWARE PRIVATE LIMITED
Hyderabad
05.2023 - Current
- Owning the day-to-day management and functions of the Payments and Subscriptions ecosystem (i.e., Zuora, Adyen), Salesforce CRM systems, 3rd party payment method consoles - Google Play Billing and Apple In-App Purchases
- Administer Zuora platform, manage subscription workflows, product catalogs, and pricing structures to enhance operational efficiency.
- Conducted comprehensive analysis of existing processes and identified bottlenecks and implemented process improvements that impact in achieving a 25% reduction in JIRA ticket volume, enhancing overall team efficiency and productivity.
- Develop and customize reports in Zuora and Salesforce ,extracting data to provide key insights into subscription metrics, billing, revenue,sales performance and customer interactions
- Implement complex SQL queries in Salesforce Workbench and Zuora Data Source to extract, transform, and load (ETL) data into Power BI, creating KPI dashboards, ensuring real-time insights into operational metrics
- Collaborate with cross-functional teams/global stakeholders to ensure alignment of goals and smooth execution of payment options.
Business Operations Analyst (ROC)
Amazon
Hyderabad
12.2019 - 03.2022
- Conducted Transportation transaction execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European and NA geographies
- Executed planning and scheduling the trucks/vehicles to be placed at each of the fulfillment centers across Europe and NA, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities
- Managed a shift, constantly identifying opportunities , developed KPI to drive team performance and business results.
- Provided regular updates to senior management on project status, risks, and key performance indicators.
- Identified areas for process optimization and implement best practices to enhance delivery efficiency
Business Operations Analyst (SQ)
Amazon
Hyderabad
12.2019 - 03.2022
- Lead the delivery of multiple projects across SQ Team and first POC for projects in specific to Gating Tickets, Incorrect Declines Program, NSI Audits
- Managed key improvement initiatives : driving efficiencies through tools and processes, simplifying SOPs, improving Seller educational content, and identifying blockers in registration, while working with the relevant internal team members and global partners.
- Analyzed Seller and program performance trends, diagnose root cause of performance and create actionable plans for operational improvements
- Led daily stand-up meetings, sprint planning sessions, and retrospectives, fostering collaboration and continuous improvement.
- Collaborated with stakeholders to understand business objectives, processes, and user needs within SQ team and conducted requirement-gathering sessions to capture and document detailed business requirements
- Developed moderately complex data processing jobs using SQL
Process Specialist
Cognizant
Hyderabad
06.2018 - 04.2019
- Russian language Specialist
Russian Language Specialist
Global Logic Technologies Ltd
Hyderabad
04.2017 - 05.2018
- Russian Language Specialist
Russian Language Specialist
Progressive Digital Media
Hyderabad
05.2015 - 09.2015
- Russian Language Specialist
Education
Bachelor of Arts - Russian, Central And Eastern European, And Eurasian Studies
The English And Foreign Languages University
Hyderabad04-2015
Skills
- SQL
- Power BI
- Advanced Excel
- JIRA
- Zuora
- Salesforce CRM
- Data Analysis
- Operations Management
- Project Management
- Agile/Scrum
- Stakeholder Management
- Russian Language
Timeline
Commerce Operations Analyst
DAZN SOFTWARE PRIVATE LIMITED
05.2023 - Current
Business Operations Analyst (ROC)
Amazon
12.2019 - 03.2022
Business Operations Analyst (SQ)
Amazon
12.2019 - 03.2022
Process Specialist
Cognizant
06.2018 - 04.2019
Russian Language Specialist
Global Logic Technologies Ltd
04.2017 - 05.2018
Russian Language Specialist
Progressive Digital Media
05.2015 - 09.2015
Bachelor of Arts - Russian, Central And Eastern European, And Eurasian Studies
The English And Foreign Languages University
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