Irfan saudagar
Store Manager & Customer Service
Banglore
Summary
Dynamic Store Manager with a proven track record at Hatti Food & Beverage, excelling in customer service management and team development. Enhanced customer satisfaction through effective employee training and innovative merchandising strategies, driving sales growth while fostering a collaborative work environment. Skilled in problem-solving and optimizing store operations for maximum efficiency.
Overview
4
4
Languages
Work History
Store Manager
Hatti Food & Beverage Private Limited
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
Supervisor
Al Baik
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Arts -
Shir Marikamba School
SirsiSkills
Customer service management
Employee training
Store merchandising
Team development
Store operations
Shift scheduling
Problem-solving
Customer service
Additional Information
- Effectively supervised a diverse team, maintaining high morale and ensuring all members followed brand standards and safety protocols.
Timeline
Store Manager
Hatti Food & Beverage Private Limited
Supervisor
Al Baik
Bachelor of Arts -
Shir Marikamba School