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IRFAN SHARIFF
Assistant Manager
Bengaluru,KA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Finnovative Marketing LLC
Dubai
02.2020 - 03.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored security to protect employees, customers and property.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Senior academic counselor
Vedantu Innovation Pvt LTD
Bangalore
04.2019 - 05.2020
- Resolving student query and connecting with student through chat, email and calls.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Supported curriculum development professionals for healthcare and information systems.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs
SME
Blackbuck Private Limited
Bengaluru, KA
10.2018 - 03.2019
- Operation Issue Resolution L2 level
- Service partner support Understanding customer problem facing issue after I got promoted as SME
- SME Subject Matter Expert in January
- Real-time issue and handling escalation case like Finance GPS Fast tag and Boss App related Queries
- Employed comprehensive benchmarks to establish and monitor customer service standards
- Maintained customer account information database by canceling and updating customer accounts
- Resolved issues over phone with customers daily
- Facilitated inter-departmental communication to effectively provide customer support
- Prepared reports by collecting and analyzing customer needs.
Senior Support Executive
Thought Focus Pvt. Ltd
Mysore, KA
02.2018 - 09.2018
- Worked Thought Focus in the non-Voice process and designation to verify properties in Florida Assets
- Retained existing clients and developed new accounts by extending high quality and efficient support service
- Carried out day-to-day duties accurately and efficiently
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Worked with customers to understand needs and provide excellent service
- Created plans and communicated deadlines to complete projects on time
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Delivered services to customer locations within specific timeframes
- Adhered to social distancing protocols and wore mask or face shield
Customer Support Executive
Global Solution Mysore
Mysore, KA
02.2017 - 01.2018
- Worked Hinduja Global Solution for 1.4 in domestic process and Clients is Airtel taking
- Feedback from customer to over come customer's problems in network issue or any related issues
- Listened to customers' questions and concerns to provide answers or responses
- Built strong relationships with field operations team to support business development opportunities and improve service
- Provided customers with updates and periodic statements on service developments and changes in trends
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Conducted surveys to determine customer opinion of products and services
Education
S.S.L.C -
MES High School
Mysore 06.2010 - 04.2013
P. U. C - Science
Farooqia Pre-university College
Mysore 05.2013 - 03.2015
BCA - Computer Engineering
SBRR Mahajana's First Grade College
Mysore 07.2015 - 06.2018
Skills
Interpersonal Skillsundefined
Interests
Traveling and Exploring new places
Helping
Books
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Assistant Manager
Finnovative Marketing LLC
02.2020 - 03.2022
Senior academic counselor
Vedantu Innovation Pvt LTD
04.2019 - 05.2020
SME
Blackbuck Private Limited
10.2018 - 03.2019
Senior Support Executive
Thought Focus Pvt. Ltd
02.2018 - 09.2018
Customer Support Executive
Global Solution Mysore
02.2017 - 01.2018
BCA - Computer Engineering
SBRR Mahajana's First Grade College
07.2015 - 06.2018
P. U. C - Science
Farooqia Pre-university College
05.2013 - 03.2015
S.S.L.C -
MES High School
06.2010 - 04.2013
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