Hi, I’m
IRFAN UZ ZAMAN
Bengaluru
Summary
Experienced office administrator with a decade of expertise in efficiently prioritizing multiple tasks and providing timely solutions. Demonstrates exceptional problem-solving abilities in effectively managing workloads, greeting visitors, handling incoming calls, and fulfilling staff requests. Known for maintaining a professional and welcoming demeanor, fostering a positive work environment that contributes to the success of the entire team.
Overview
16
years of professional experience
Work History
Taluk Minorities Information Center
Office Administrator / DEO (Data Entry Operator)
08.2020 - 12.2024
Job overview
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assembled products according to changing daily work orders and specific customer needs.
- Made sure that products were produced on time and are of good quality.
- Reviewed production schedules and streamlined processes.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected products and machines to maintain quality and efficiency.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Performed general equipment maintenance and repair to minimize downtime.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Demonstrated leadership skills in managing projects from concept to completion.
Minorities Govt. Moulana Azad Model English Medium School
Office Administrator /Assistant Teacher
08.2017 - 08.2020
Job overview
- Skilled instructor who uses a wide variety of teaching methods to make learning fun and keep students of all ages engaged in the learning process
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Excellent at discerning when a student is having issues but not speaking up, making it easier to speak with the student and work to find a solution to any problem
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing.
- Active learner who understands how new information affects my lesson plan and knows how to incorporate new information into existing plans
- Skilled at oral expression and comprehension to communicate clearly and understand when my students are speaking
- Organized yet creative thinker who can develop goals, write lesson plans, gather supplies and implement plans in a fun and positive environment
- Served as school Administrator, responsible for all administrator duties, including financial
- Managed all school finances and accounting duties, including budgeting, employee payroll
- Human resources - recruiting, hiring personnel management, employee relations and training
- Supervised employees
- Maintained personnel records and updated internal databases to support document management.
Convergys India Pvt Ltd
Team Leader
07.2015 - 06.2017
Job overview
- Have been demonstrating the Core-Competencies during my role as a Team Leader
- Modeling the way for the Team by doing the right thing at the right time
- Ensuring Long-Term Organizational Success
- Providing Training/feedback/coaching time to time for the up skilling of the existing agents and for the new hires
- Recruiting the right candidate by choosing the good fit profile and personality attributes
- Designing the Scorecards to drive the client metrics and desired targets
- Conducting activities to create bonding in the team
- Leveraging the senior team members with additional responsibility to provide them exposure to next level
- Preparing Data to analyze the trend of the team performance and focusing on the key areas of opportunity
- Building trust in the team to make them deliver the best of their capabilities
Convergys
Reports Analyst
01.2014 - 06.2015
Job overview
- Company Overview: Microsoft Inc project
- Creating reports required to analyze the business requirements, handling escalations, meeting deadlines with deploying process changes
- Collecting, collating and carrying out complex data analysis in support of management & customer requests
- Manipulating, cleansing & processing data using Excel, Access and SQL
- Responsible for loading, extracting and validation of client data
- Liaising with end-users and 3rd party suppliers
- Analyzing raw data, drawing conclusions & developing recommendations
- Performing daily system checks
- Data entry, data auditing, creating data reports & monitoring all data for accuracy
- Designing, developing and implementing new functionality
- Monitoring the automated loading processes
- Advising on the suitability of methodologies and suggesting improvements
- Supplying qualitative and quantitative data to colleagues & clients
- Microsoft Inc project
Convergys
Operations Engineer - Service Desk
10.2012 - 12.2014
Job overview
- Worked with Convergys India Pvt
- Ltd
- As an Operations Engineer for Microsoft Project
- Handling outages, monitoring of performances of various services hosted by Microsoft and engaging the appropriate Engineering teams to resolve the issue at the earliest is the main aspect of the job
- Responsible for communicating the scheduled maintenance for the respective business utilizing the services of Microsoft
- Providing timely updates of the progress of investigation, workarounds and resolutions
Dell International Services
Sr. Technical Support Associate
12.2010 - 08.2012
Job overview
- Handling inbound and outbound escalations, maintain the NPS (Net Promoter Score) of the Company, Handling Business to Business needs
- Customer relationship management to maintain Net Promoter Scores for business
- Training and development of the new hire
- Quality Control on productivity of Process executives
Mphasis an EDS Company
Technical Support Associate
04.2009 - 12.2010
Job overview
- Handling inbound queries related to HP Business products
- Prepared Monthly, quarterly and yearly reports of entire team and sent directly across Team
- Handling Escalations and resolving client requirements by providing onsite services, dispatches of required components
Education
Veershiava Degree CollegeBellary
Bachelor of Science from Science
Chennai Business SchoolBangalore Branch
PGPM from Financial Management
TMAE's College Of EducationGangavathi
Bachelor of Education from Physics And Mathematics
Skills
- Leadership and supervision
- Billing oversight
- Scheduling
- Mail handling
- Office supply management
- Administrative support
- Travel, Hospitality and accommodation
- Event coordination
- Verbal communication
- Human resource & Payroll administration
- Budgeting assistance
- Operations management
- Technical support
- Ethics-focused
- Customer relationship management (CRM)
- Report preparation
- Meeting planning
Singing, Swimming, Trekking
Have been actively participating in almost all singing programs organized in school, College and then performed along side Karnataka Bands.
I am a self learned swimmer and swimming is my favorite thing to do when not doing anything in summers.
My most favorite activity recently is Trekking and exploring adventurer in me.
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Urdu
Intermediate (B1)
kannada
Intermediate (B1)
Tamil
Beginner (A1)
Interests
Actively organizing weddings, Fine Catering, Party planning, Photo shoots, exquisite venue decoration to seamless event planning and meticulously manage every detail to ensure a flawless and stress-free experience.
Timeline
Office Administrator / DEO (Data Entry Operator)
Taluk Minorities Information Center
08.2020 - 12.2024
Office Administrator /Assistant Teacher
Minorities Govt. Moulana Azad Model English Medium School
08.2017 - 08.2020
Team Leader
Convergys India Pvt Ltd
07.2015 - 06.2017
Reports Analyst
Convergys
01.2014 - 06.2015
Operations Engineer - Service Desk
Convergys
10.2012 - 12.2014
Sr. Technical Support Associate
Dell International Services
12.2010 - 08.2012
Technical Support Associate
Mphasis an EDS Company
04.2009 - 12.2010
Veershiava Degree College
Bachelor of Science from Science
Chennai Business School
PGPM from Financial Management
TMAE's College Of Education
Bachelor of Education from Physics And Mathematics
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