Irfana M. Begum

Established and enforced rigorous housekeeping protocols, including daily inspections and eco-friendly practices. Managed housekeeping budgets, optimized resource usage, and negotiated vendor contracts for cleaning supplies.

Recruited and trained over 15 housekeeping and maintenance staff, enhancing skills in sanitation and guest interaction.

Implemented systematic auditing for room quality, achieving over 95% satisfaction in hygiene ratings.

• Personalized high-end guest experiences with unique touches such as aromatherapy turndown and pillow menus.
• Introduced biodegradable toiletries and sustainable cleaning agents to align with eco-conscious themes.
• Developed COVID-19 sanitation protocols, ensuring staff safety through PPE usage and contactless services.

Oversaw day-to-day administrative operations, ensuring compliance in documentation and vendor management. Handled contracts and ensured compliance with local authorities, including licensing and GST filings. Coordinated meetings, training sessions, and implemented digital tools for internal communication.

Managed recruitment processes, onboarding, payroll coordination, and leave management for staff.

Supervised maintenance of office spaces and hospitality venues, ensuring service readiness.

Executed integrated marketing plans to align with product launches and sales targets. Collaborated with sales teams to implement targeted campaigns in high-traffic retail areas.

Managed a team of marketing executives, overseeing campaign duties and performance monitoring.

Strengthened brand identity through consistent messaging on digital platforms and in-store promotions.

Oversaw planning and execution of weddings and corporate events for 200 to 2,000+ guests. Served as primary contact for high-profile guests and corporate clients, addressing issues promptly.

Led housekeeping crew to maintain high standards of cleanliness before, during, and after events.

Coordinated communication among caterers, decorators, technicians, and security personnel.

• Managed inventory of banquet supplies, linens, and décor materials for optimal readiness.
• Implemented efficient systems for setup and takedown, reducing turnaround time between events.
• Contributed to sales pitches and upsold premium services to enhance revenue growth.
• Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.

Led development of comprehensive housekeeping curriculum covering SOPs, cleaning protocols, and hygiene standards.

Mentored 10+ faculty members, enhancing teaching quality through regular training and performance reviews.

• Coordinated student admissions, attendance systems, and examination processes to maintain academic integrity.
• Established partnerships with hotels for internship pipelines and guest speaker programs.
• Oversaw student discipline to foster a positive learning environment and academic success.

Conducted practical classes in mock hotel room setups and cleaning audits.

Taught professional etiquette, time management, and guest interaction techniques.

• Developed and evaluated practical exams and student portfolios for assessment.
• Mentored students for internships and final placements in hospitality industry.
• Collaborated with Food Production and Front Office faculties for integrated training programs.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.