Summary
Overview
Work History
Education
Timeline
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Irfan Ahmad Kar

Irfan Ahmad Kar

Data Analysis Engineer
Baramulla

Summary

An explication fanatic with over 9 years of experience in IT services. Living by the principles of empathy, customer centricity, and world-class solution experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, excellent customer relations aptitude, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to resolve issues reported by clients in an efficient and time bound manner. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Proficient in collaborating with different teams across the organization to help bring prospects on board.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education

Work History

Data Analysis Engineer

BQE Software
8 2018 - Current
  • Analyzed database and resolve customer's database related issues by providing SQL Scripts.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions reported by client using JIRA and Salesforce.
  • Involved in all testing procedures and made sure client scenario is properly tested and addressed.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases in reference to test cases based on client requirements.
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Provided training to end users on new and updated systems and software.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Established performance and service goals and held associates accountable for individual performance.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Worked closely with clients for their implementation which started from Installing product, MS SQL server, configuring IIS, test application making sure installation is successful.
  • Post installation made sure client receives agreed topnotch support service after implementation and installation.
  • Supported successful product launches by ensuring that designs met regulatory requirements and industry standards.
  • Facilitated clear communication between engineering departments by creating detailed documentation outlining project objectives, methodologies, and results achieved.
  • Developed innovative solutions for complex engineering problems, resulting in patentable technologies.
  • Conducted thorough risk assessments to proactively identify potential hazards and mitigate safety concerns within projects.
  • Implemented robust quality assurance processes, leading to a reduction in defects across multiple product lines.

Application Support Developer

BQE Software
09.2016 - 06.2018
  • Collaborated with developers, analysts and project managers to expedite incident resolutions using JIRA.
  • Developed technical designs for customers, consultants and contractors.
  • Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
  • Helped programmers and systems analyst test, debug and improve the service.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Facilitated open communication channels between development, operations, and support teams for streamlined issue resolution processes.
  • Improved application performance by identifying and resolving bottlenecks in the code.
  • Assisted in the creation of detailed technical specifications based on user requirements gathered from stakeholders during discovery sessions.
  • Implemented robust testing strategies for comprehensive validation of application functionality before deployment.
  • Served as a reliable point-of-contact for external vendors when integrating third-party solutions into existing applications.
  • Contributed to a positive work environment by sharing knowledge, mentoring junior developers, and participating in team-building activities.
  • Streamlined software development processes for increased efficiency and faster delivery times.
  • Ensured business continuity by maintaining up-to-date documentation on application architecture, design decisions, and change logs.
  • Championed continuous learning within the team by staying up-to-date with emerging technologies relevant to the role of an Application Support Developer.
  • Increased user satisfaction with applications by implementing user-friendly interfaces and effective troubleshooting tools.
  • Optimized code quality through regular reviews, refactoring, and adherence to coding standards.
  • Maximized resource utilization by profiling applications regularly, identifying areas for improvement, and implementing necessary optimizations.
  • Managed version control systems efficiently, safeguarding source code integrity and enabling smooth collaboration among team members.
  • Enhanced system security by applying industry best practices and regularly updating software components.
  • Delivered high-quality solutions on time by adhering to project timelines and prioritizing tasks effectively.
  • Conducted root cause analysis of recurring issues, implementing long-term fixes to minimize future occurrences and improve overall application stability.

Reports Analyst

BQE Software
04.2012 - 08.2016
  • One on one meetings with stakeholders to gauge how they wanted to use their data after on boarding them.
  • Worked closely with software development and testing team members to design, develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Synthesized and interpreted relevant data to generate comparisons of current and historical information.
  • Participated in development and acceptance testing of new reports and enhancements.
  • Supported cross-functional relationships to discuss and seek resolution to issues discovered during analysis of various reports and data.
  • Exported and converted raw data from various databases and applications to extrapolate data into usable reports.
  • Worked across various platforms to create, generate, manage and schedule systematic reports for multiple stakeholders.
  • Compiled, maintained and verified data and distributed information through reports and queries to support operations.
  • Developed software applications for statistical modeling and graphic analysis to understand data and drive accurate insight.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.

Education

Bachelor of Computer Science - Computer Engineering

University of Kashmir
11.2007 - 11.2011

Timeline

Application Support Developer

BQE Software
09.2016 - 06.2018

Reports Analyst

BQE Software
04.2012 - 08.2016

Bachelor of Computer Science - Computer Engineering

University of Kashmir
11.2007 - 11.2011

Data Analysis Engineer

BQE Software
8 2018 - Current

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Irfan Ahmad KarData Analysis Engineer