Irfan Ali Shah
Mumbai
Summary
Accomplished Operations Manager with a proven track record at Grandeur Marbles, enhancing operational efficiency and customer satisfaction through strategic planning and quality assurance. Expert in resource allocation and problem-solving, leading teams to exceed project goals by fostering a culture of continuous improvement and effective decision-making. Seasoned Operations Manager with background in streamlining processes to enhance productivity and efficiency. Offers proven strengths in strategy development, team leadership, and financial management. Notable for reducing costs while improving customer service standards in previous roles. Skilled in leveraging data-driven insights to optimize operational performance and business growth. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
14
14
years of professional experience
Work History
Manager of Operations
Grandeur Marbles
Mumbai
12.2017 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Planned and coordinated logistics for large-scale events or conferences.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Prepared reports summarizing operational results against established goals and objectives.
- Monitored team progress towards achieving milestones set forth in project plans.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Created and managed budgets for operational departments and monitored progress against goals.
- Negotiated contracts with vendors for services necessary for daily operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Implemented systems for tracking operational performance metrics.
- Oversaw inventory management activities including ordering supplies as needed.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Administrative Manager
Solid Stone Company Ltd
Mumbai
05.2011 - 11.2017
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Organized meetings between executives and outside vendors or clients.
- Provided support to departmental managers in the development of project plans and initiatives.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Monitored department budgets by tracking expenses against allocated funds.
- Identified and solved problems to enhance management and business direction.
Education
B.com - Commerce
Dr. Ambedkar College
Mumbai06-2009
Skills
- Quality assurance
- Employee training
- Task delegation
- Customer service
- Documentation and reporting
- Staff recruitment
- Workflow optimization
- Problem-solving
- Decision-making
- Resource allocation
- Risk management
- Budget management
- Project management
- Business process optimization
- Safety procedures
- Process improvement
- Change management
- Strategic planning
Timeline
Manager of Operations
Grandeur Marbles
12.2017 - Current
Administrative Manager
Solid Stone Company Ltd
05.2011 - 11.2017
B.com - Commerce
Dr. Ambedkar College
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