IRFAN UL HAQ
301-PI ESCAPE TOWER BUSINESS BAY
Summary
Passionate and driven professional with a Bachelor's degree in Business Administration and a knack for successful sales, backed by over two years of specialized experience in the networking domain within the telecom industry. Recognized for clear communication skills and a solid grasp of business principles. Thrives in fast-paced environments, consistently exceeding expectations and delivering outstanding results within tight deadlines
Overview
9
9
years of professional experience
Work History
ISP Engineer
V5 GLOBAL
Srinagar
03.2021 - 12.2023
ISP Engineer
PLANET PCI
Srinagar
02.2019 - 03.2021
- Troubleshooted and resolved technical issues related to internet access.
- Monitored network performance and identified potential issues.
- Performed system maintenance to ensure optimal network performance.
- Collaborated with other engineers on complex projects involving multiple teams.
- Replaced faulty or damaged network hardware components to improve performance.
Customer Sales Representative
GLOBAL TECHNOLOGIES
Srinagar
04.2015 - 09.2018
- Handled an average of 70-100 calls per day in a high-volume
- Utilized customer service skills to resolve customer complaints and disputes
- Managed customer inquiries and provided timely, effective solution via email, phone
- Developed strong relationships with customers to ensure repeat business.
- Managed Inbound And Outbound calls
Education
BBA - Business Administration and Management
University of Kashmir
Srinagar04-2015
Skills
- Microsoft Office
- Presentation Skills
- Communication
- Team Work
- Collaboration
Objective
I'm passionate and driven, aiming to thrive in the real estate industry. Drawing from my experience in Business Administration and successful sales, along with my background in telecom, I'm excited to bring my strong communication skills and goal-oriented mindset to a lively real estate team
Projects
Retail Banking at Jammu and Kashmir Bank
During my BBA program, I conducted a detailed project on Retail Banking at Jammu and Kashmir Bank. I gained hands-on experience in cash handling, maintaining financial records, credit assessment, risk management, and customer service.
Language
- English
- Urdu
Timeline
ISP Engineer
V5 GLOBAL
03.2021 - 12.2023
ISP Engineer
PLANET PCI
02.2019 - 03.2021
Customer Sales Representative
GLOBAL TECHNOLOGIES
04.2015 - 09.2018
BBA - Business Administration and Management
University of Kashmir
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