Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irfauddin Shaik

Hyderabad,TG

Summary

Dynamic retail professional with extensive experience at Defacto, excelling in visual merchandising and customer service. Proven track record in training teams, enhancing sales through strategic display design, and optimizing inventory management. Adept at analysing trends to drive performance and resolve conflicts, ensuring exceptional shopping experiences.

Overview

12
12
years of professional experience

Work History

Store Manager

Defacto
Doha, Qatar
01.2024 - 08.2025
  • Trained and supervised team members to enhance customer service standards.
    Coordinated inventory management and stock replenishment processes effectively.
    Implemented visual merchandising strategies to improve product presentation.
    Analyzed sales reports to identify trends and adjust store strategies.
    Maintained a clean and organized store environment for customer satisfaction.
    Developed promotional displays to attract customer attention and drive sales.
    Resolved customer complaints promptly to ensure a positive shopping experience.
    Recruited, trained and supervised new employees.
    Conducted daily store operations, including company's opening and closing procedures and cash handling.

Visual Merchandising Team Lead

Defacto
Qatar
01.2023 - 07.2024
  • Designed engaging visual displays to enhance customer shopping experiences.
    Managed merchandise placement to align with seasonal trends and promotions.
    Identified opportunities for improvement in existing processes related to visual display techniques.
    Produced various design layouts for window, interior and sign displays and floor plans.
    Tracked customer feedback on store environment, product display, and overall shopping experience.
    Supervised a team of Visual Merchandisers who executed daily tasks such as window displays and mannequin styling.
    Developed effective strategies to ensure optimal store layout and product display.

Visual Merchandiser

Defacto
Doha, Qatar
12.2019 - 01.2022
  • Designed unique concepts for various stores across the country based on regional tastes.
    Collaborated with store management to align merchandising strategies with brand goals.
    Conducted regular store audits to ensure compliance with visual standards.
    Implemented creative window displays to attract foot traffic and promote new products.
    Organized merchandise layout for optimal product visibility and customer flow.
    Analyzed sales trends to adjust visual strategies in response to consumer preferences.
    Organized store layout, fixtures and visual merchandising standards.
    Planned seasonal changes in store layouts, including decorations, props and other visuals.
    Created window and in-store displays to promote new product launches.

Shop in Charge

Moon Book House
Hyderabad, India
01.2018 - 10.2019

Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Provided support and guidance to colleagues to maintain a collaborative work environment.

Visual Merchandiser

OXXO
Riyadh, Saudi Arabia
12.2016 - 11.2017

Conducted regular store audits to ensure compliance with visual standards.
Created window and in-store displays to promote new product launches.
Conducted research on trends in retail design, color schemes, lighting, display techniques.
Developed creative visual displays to showcase products and attract customers.
Assessed inventory levels and restocked items as needed to maintain attractive displays.
Placed prices and descriptive signage to enhance displays and promote items.
Inspected existing displays regularly to ensure they were up to company standards.
Ensured all signage was up-to-date and accurately reflected current promotions.

Cashier

Moon Book House
Hyderabad
06.2013 - 10.2016

Processed customer transactions accurately using point-of-sale systems.
Maintained a clean and organized checkout area for efficiency.
Assisted customers with inquiries and provided recommendations on books.
Handled cash, credit, and gift card payments securely and efficiently.
Resolved customer complaints promptly to enhance satisfaction levels.
Accepted cash and credit card payments, issued receipts and provided change.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.

Education

Electronic And Communication Engineerig

Greenfort Engineering Collage
Hyderabad
05-2014

Skills

    Customer service
    Training and mentoring
    Sales analysis
    Visual merchandising
    Inventory management
    Promotional display design
    Store operations management
    Cash handling
    Trend identification
    Conflict resolution
    Time management
    Shift scheduling
    POS systems
    Goals and performance
    Work Planning and Prioritization

Languages

English
Advanced (C1)
Arabic
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)

Timeline

Store Manager

Defacto
01.2024 - 08.2025

Visual Merchandising Team Lead

Defacto
01.2023 - 07.2024

Visual Merchandiser

Defacto
12.2019 - 01.2022

Shop in Charge

Moon Book House
01.2018 - 10.2019

Visual Merchandiser

OXXO
12.2016 - 11.2017

Cashier

Moon Book House
06.2013 - 10.2016

Electronic And Communication Engineerig

Greenfort Engineering Collage
Irfauddin Shaik