Iris Emmett
Chennai
Summary
Personable and dedicated Customer Service Representative with extensive experience in multiple industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating growth for businesses and self development.
Overview
14
14
years of professional experience
Work History
Waitress
Ambience - Ambassador Cruise Line
10.2022 - 07.2023
- Assisted in seating guests at tables
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items and ingredients.
- Communicated daily specials to guests.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by standards.
- Relayed orders to service bar and kitchen via point-of-sale register system.
Quality Control and Training Manager
Leon Grill
Bangalore
2020 - 2021
- Complete food safety and food quality audits daily, Document and implement corrective actions as necessary for over 13 outlets including maintaining standards for franchises
- Develop and execute action plans for food safety and food quality audits
- Conduct a weekly meeting with each store manager to track results and provide training
- During inspections, correct any issues that are presented immediately
- Representing and training team members daily on proper procedure, food safety, food quality and sanitation
- Ensure team members are following proper food safety and sanitation procedures
- Ensure team members are wearing hair nets, gloves, resistant shoes, with proper uniform, implementing work safely around kitchen equipment and ensure any maintenance issues are repaired on priority
- Providing documentation and recap/feedback to the Management team and any building maintenance issues that are addressed
- Ensure chemical inventories/pest control are maintained and scheduled as per requirement
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Conducted assessments to determine skill gaps of existing personnel.
- Created post-training evaluation surveys to measure performance improvement.
- Monitored progress of trainees through feedback from managers and supervisors.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
Restaurant Manager (Preopening Team)
Ishaara
Mumbai
2019 - 2020
- Learning sign language
- Conducting briefing in sign language
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Check working conditions of all equipment
- Participating in food trials
- Guest relations
- Front desk management
- Overlooking the bar management
- Floor Management
- Managing petty cash
- Quality control
- Opening accounts
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Waiter
Princess Cruises
Cruise
2018 - 2019
- Greeted guests and answered questions about menu items.
- Up selling
- Breakfast Lunch and Dinner service
- Following sanitation procedures as per protocols
- Brought food and beverages to tables in a timely manner.
- Checked with customers to ensure that they were enjoying their meals.
- Assisted with setting up the dining area before shift began.
- Followed all safety and sanitation regulations when handling food or drinks.
- Ensured all dishes were prepared according to recipe standards.
- Cleared away dirty dishes from tables after each course was finished.
- Informed customers of daily specials in an engaging manner.
- Replenished condiments, silverware, napkins. as needed during meal services.
Manager (Pre-opening)
One Brew House Kitchen
Mumbai
2018 - 2020
- Create shift schedule for service team
- Manage and train service team,
- Managing delivery portals and in house team assigned for delivery
- Conduct pre shift meetings with staff
- Conduct daily audit at all store
- Check working conditions of all equipment,
- Ensure satisfactory level of service delivery at all times
- Immediate problem resolving skills,
- Floor management
- Managing cash station and accounts team
- Ensure cleanliness and maintenance of the restaurant,
- Handling housekeeping team
- Prepare required reports and paperwork
- Executing seasonal menu change
- Heading creative department
- Heading PR and Social Media department
- Handling music management & special events and flee markets,
- Curating beverage menu
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cafe Manager
Enerjuvate Cafe/Bangalore (Vegan Cafe)
2018 - 2018
- Staff management, Handling accounts and cash, Daily reports, Inventory, Boutique management which includes - sale, stock reports, vendor coordination, Heading PR and marketing, Event management - Pop ups, dance classes, movie screening nights, live music nights, Outdoor catering, Social Media, Food stock reports/Restocking/Vendors, Managing Housekeeping, Maintenance and Cash, Sales (For music production and DJ equipments), Managing the music studio for bookings.
Cafe Manager
Mad hatters Tea Garden
Chennai
2016 - 2017
- Managing the boutique (subdivision of Mad hatters) including PR, social media, PR, Vendors, Interior design meetings, maintaining 4 outlets in star hotels, stock management
- Handling sales and accounts of the outlet, Client service and customer growth, Social Media, Handling offline/Online marketing and promotions for the outlet, Staff Management, Handling Inventory & Purchase, Online and Inhouse delivery, Outdoor catering, Event management Includes Monthly pop ups, Birthday party, Stall and Hi Tea, Maintenance and housekeeping, Menu management
- Maintained an accurate cash register system at all times during business hours.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Monitored food quality regularly to ensure it was up to required standards.
Sr. Operations Manager (Pre-opening Team)
Cyfer Entertainment Pvt Ltd
2015 - 2015
- Shipping and logistics for auxfox.com, Customer support over all, Website management, Social Media, PR and Marketing.
- Maintained up-to-date knowledge of industry trends and best practices related to operations management.
- Negotiated contracts with vendors for materials or services needed by the organization.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managing the record studio for bookings and promoting recording services.
- Conducting regular events to create awareness and PR
- Marketing Dj/Production classes
Store Manager
NVY Studio (Clothing Boutique)
Chennai
2014 - 2015
- Maintain and ensure digital presence of the company, Customer Service management, Shipping and logistic control management, Make weekly reports to track the loops and ensure rectifying the same, Prepare marketing strategies for business growth and development, Website management, Responsible for design communication Order taking via email, website and phone
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
Music Management & DJ
The Leela Palace, Library Blu Bar
Chennai
2013 - 2013
- Curating music for Library Blu, Prepare marketing strategies for business growth and development, Event Management, Collaborate with labels & Artists
- Developed and maintained music library, ensuring all tracks were up to date.
- Organized and prepared equipment for live events in accordance with client requests.
- Ensured sound quality remained consistent throughout performances.
- Created playlists tailored to the audience's musical preferences.
- Set up audio systems at venues and ensured they worked correctly before each performance.
- Interacted with audiences during shows by talking about upcoming songs or taking requests.
- Collaborated with other DJs to create unique mixes that appealed to a variety of tastes.
- Provided technical support when needed, troubleshooting any issues that arose during live events.
- Coordinated with lighting technicians to ensure visuals matched the music being played.
- Monitored crowd reactions and adjusted set lists accordingly to keep them engaged.
- Promoted upcoming gigs through various social media platforms such as Facebook and Twitter.
Music Management & DJ
The Park - (Leather Bar)
Chennai
2012 - 2013
- Artist Management, Curating Music, Managing music and Playlist update, Conceptualizing and marketing all music events, Handle all the events/campaign related to the bar
- Organized and prepared equipment for live events in accordance with client requests.
- Ensured sound quality remained consistent throughout performances.
- Set up audio systems at venues and ensured they worked correctly before each performance.
- Interacted with audiences during shows by talking about upcoming songs or taking requests.
- Collaborated with other DJs to create unique mixes that appealed to a variety of tastes.
- Provided technical support when needed, troubleshooting any issues that arose during live events.
- Coordinated with lighting technicians to ensure visuals matched the music being played.
- Promoted upcoming gigs through various social media platforms such as Facebook and Twitter.
Music Management & DJ
Ocean Spray
Pondicherry
01.2010 - 01.2011
- Marketing, Weekend event management and promotion
- Developed and maintained music library, ensuring all tracks were up to date.
- Organized and prepared equipment for live events in accordance with client requests.
- Ensured sound quality remained consistent throughout performances.
- Created playlists tailored to the audience's musical preferences.
- Set up audio systems at venues and ensured they worked correctly before each performance.
- Collaborated with other DJs to create unique mixes that appealed to a variety of tastes.
- Coordinated with lighting technicians to ensure visuals matched the music being played.
- Promoted upcoming gigs through various social media platforms such as Facebook and Twitter.
Sales Associate
Harding Brothers
2023 - 2024
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Church Park Higher Secondary School
Chennai01-2009
Skills
- Excellent communication & interpersonal skills
- PR & Customer Service
- People Management
- Team Leadership
- Staff Training and Development
- Ability to work for multiple profiles simultaneously & meeting deadlines
- Comprehensive understanding of the hospitality sector
- Good convincing, upselling and negotiation skills
- Knowledge of MS Office - Word, Excel & PPT
- Music management as an added experience
- Guest Relations Management
Personal Information
- Date of Birth: 11/24/90
- Nationality: Indian
- Marital Status: Single
Extracurricular Activities
Travelling
Music Management
Event Management
Social Media Management
PR
Timeline
Waitress
Ambience - Ambassador Cruise Line
10.2022 - 07.2023
Music Management & DJ
Ocean Spray
01.2010 - 01.2011
Quality Control and Training Manager
Leon Grill
2020 - 2021
Restaurant Manager (Preopening Team)
Ishaara
2019 - 2020
Waiter
Princess Cruises
2018 - 2019
Manager (Pre-opening)
One Brew House Kitchen
2018 - 2020
Cafe Manager
Enerjuvate Cafe/Bangalore (Vegan Cafe)
2018 - 2018
Cafe Manager
Mad hatters Tea Garden
2016 - 2017
Sr. Operations Manager (Pre-opening Team)
Cyfer Entertainment Pvt Ltd
2015 - 2015
Store Manager
NVY Studio (Clothing Boutique)
2014 - 2015
Music Management & DJ
The Leela Palace, Library Blu Bar
2013 - 2013
Music Management & DJ
The Park - (Leather Bar)
2012 - 2013
Sales Associate
Harding Brothers
2023 - 2024
High School Diploma -
Church Park Higher Secondary School
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