Iris Medina
Indianapolis,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Team Leader
Stitch Fix
12.2023 - Current
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Acted as liaison between upper management and warehouse associates effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered, organized and input information into digital database.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Customer Service Representative
Stitch Fix Warehouse
08.2020 - 12.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Investigated and resolved customer inquiries and complaints quickly.
Store Associate
Ulta
01.2023 - 06.2023
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Skills
- Teamwork and Collaboration
- Problem-Solving
- Work Planning and Prioritization
- Documentation And Reporting
- Coaching
- Multitasking
- Organizational Skills
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Stitch Fix
12.2023 - Current
Store Associate
Ulta
01.2023 - 06.2023
Customer Service Representative
Stitch Fix Warehouse
08.2020 - 12.2023
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