Irram Ansari
Bengaluru
Summary
· High-Agency HR Shared Services Leader driving global operational excellence, AI-powered HR models & people-first strategies using Workday, ServiceNow & data-led DEI.
· 15+ years of global HR leadership experience across India, APAC & EMEA, managing HRSS teams of 80–100 FTEs.
· Expert in scaling end-to-end HR operations, optimizing SLAs, and driving compliance through Workday, ServiceNow & agile HR models.
· Proven success in change management, team coaching, and embedding quality, efficiency, and innovation across service delivery.
Overview
7
7
years of professional experience
Work History
HR & People Strategy
HubSpot Inc
07.2024 - 12.2024
- Scaled HR delivery from 5 to 2,000 employees across APAC and EMEA.
- Built AI-enabled workforce analytics tools that analyzed workforce planning and lowered attrition by 50%.
- Created a high-impact EVP and reduced hiring timelines by 30% in collaboration with the TA and Ops teams.
- Rolled out EVP initiatives and partnered with TA to reduce time-to-hire by 30%.
- Drove large-scale HR transformation, enhancing employee engagement, and increasing eNPS by 80%.
APJ Compliance Program Manager (Shared Services)
TWILIO INC
06.2023 - 06.2024
- Automated query handling through ServiceNow boosts SLA fulfillment by 30% and resolution speed by 40%.
- Supervised a 90+ member HR Shared Services team, delivering end-to-end HR functions across APJ.
- Created real-time leadership dashboards for hiring velocity, resolution trends, and audit metrics.
- Devised and deployed AI-driven HR solutions, reducing talent acquisition time by 30%, and increasing retention by 25%.
- Coached leaders on workload allocation, and navigated high-volume queries with efficiency.
- Partnered with Total Rewards and Compliance to refine payroll processing and increase policy adherence.
HR Leader
IG Group
02.2022 - 06.2023
- Developed and launched Fast Track Leadership Development Programs, creating a future-ready leadership pipeline.
- Integrated AI-driven HR analytics, reducing attrition by 15%, and improving workforce planning accuracy by 30%.
- Transformed EVP and DEI strategy, resulting in a 30% improvement in employee retention.
- Modernized HR policies, ensuring 100% compliance with ISO, SOX, and P-CMM standards.
Head HR (Shared Services)
Space Matrix Design Consultants
02.2018 - 02.2022
- Revamped EVP, securing "Great Place to Work" certification (2019–2022).
- Oversaw HR operations for over 5,500 employees across regions.
- Drove HR policy modernization, ensuring 100% compliance with ISO, SOX, and P-CMM standards; this led to a 20% decrease in audit-related findings and zero non-compliance penalties.
- Spearheaded well-being programs that elevated employee satisfaction (eNPS) by 80%. Rolled out talent management frameworks, increasing internal promotions by 30%.
- Led Wello-City Wave, a well-being pursuit and WELL Certification from IGBI, USA, for the country on aspects that look at culture, facilities, and design of the workplace; it achieved platinum certification for three studios.
Education
Post Graduate Diploma - Transforming HR By AI And Analytics
Indian School of Business (ISB)
Hyderabad, India03-2025
Post Graduate Diploma - EDPHRM
EDPHRM – XLRI School of Management
Jamshedpur, India09-2024
Master In Business Adminsitration - Human Resources
University of Surrey
Surrey, UKSkills
- HR Shared Services Leadership (80 FTEs)
- Go-to-Market (GTM) HR Strategy and Global Expansions
- End-to-End HR Operations (TA, Payroll, Rewards, and L&D)
- SLA and Governance Excellence
- Workday, ServiceNow, HRIS/ATS Automation
- Global Compliance and Risk Mitigation
- Leadership and Organizational Development
- Agile HR process optimization
- Leadership Coaching and Team Development
- Talent Acquisition and Retention Strategy
- Diversity, Equity, and Inclusion (DEI)
- AI-Powered HR and People Analytics
- EVP & Employer Branding
Accomplishments
- Accredited with the successful completion of first ever Employee Redressal/Grievance Forum at Grabhouse.
- Piloted the CSR Team 'Chrysalis' now known as Global Reach for Space Matrix Design Consultant Pvt Ltd.
- Member of D&I and ESG team, with active involvement in establishing the prominence of the same in the IG culture and Values.
- Conducted Regulatory & Statutory Trainings on Performance Management Systems, Effective Communications Problem Solving, Employee Relations, FTM Programs.
Timeline
HR & People Strategy
HubSpot Inc
07.2024 - 12.2024
APJ Compliance Program Manager (Shared Services)
TWILIO INC
06.2023 - 06.2024
HR Leader
IG Group
02.2022 - 06.2023
Head HR (Shared Services)
Space Matrix Design Consultants
02.2018 - 02.2022
Post Graduate Diploma - Transforming HR By AI And Analytics
Indian School of Business (ISB)
Post Graduate Diploma - EDPHRM
EDPHRM – XLRI School of Management
Master In Business Adminsitration - Human Resources
University of Surrey
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