Irshad Beig
Bangalore
Summary
Experienced Application and production Support professional with over 8 years of expertise in troubleshooting and resolving application issues, proficient in SQL Server, ITIL, and major incident management tools. Consistent track record in minimizing downtime and enhancing user satisfaction through high-quality support and collaboration. Adept at aligning technical efforts with company objectives, and committed to continuous learning for professional growth.
Overview
11
11
years of professional experience
Work History
Technical Lead
Wipro Technologies
Bangalore
10.2021 - Current
- Managed application and production support for Wipro business clients.
- Handled Level 2 support ensuring timely resolution of application and production problems according to SLAs.
- Coordinated daily tasks for the production support team.
- Handled incidents, problems, and changes using ITIL/ITLM support models according to predetermined SLAs.
- Led on-call responsibilities, batch job failures, and job monitoring, including weekend and holiday shifts.
- Led troubleshooting efforts in incident triaging, log analysis, platform stability, and batch job failures.
- Performed support tasks during software deployments and release activities.
- Crafted SQL queries to identify and resolve technical problems.
- Authored and maintained comprehensive runbooks and SOPs for team onboarding.
- Facilitated cross-departmental initiatives for process enhancement.
- Ensured timely escalation of major production issues and proactively pinpointed recurring problems.
- Resolved customer issues by engaging in discussions on functional and technical problems.
Application Analyst
Verifone
Bangalore
08.2019 - 09.2021
- Provided technical assistance for Verifone's clients.
- Monitored daily application and server health status reports.
- Executed deployment strategies for VHQ applications within staging and production settings covering AUS, UK, and US locations.
- Writing SQL queries to troubleshoot issues.
- Configured server environments adhering to specific window server versions.
- Expertly performed incident management and shift-based on-call duties.
- Managed renewal and establishment of certificates with new provider Sectigo.
Senior Application Support Engineer
DXC Technology
Bangalore
11.2017 - 08.2019
- Provided L2 support to application and production issues as per defined SLAs
- Writing SQL queries to troubleshoot issues
- Perform change management functions involving software deployment and server maintenance requests
- Interacting with customer for any functional/technical challenges
- Able to successfully communicate with business partners, management and technical team members
Senior Operation Executive
Infosys
Bangalore
05.2014 - 11.2017
- The reporting framework helps generate real-time reports and can be integrated into any web-based application with zero customizations.
- Coordinated and completed SSIS and SSRS job executions to refresh monthly transaction data.
- Contributed for Drill Down, scheduling of reports and PIVOT reports
Education
MCA - Computer Application
BIET College
Davanagere07-2013
BCA - Computer Application
Chetana Hi-Tech College
Davanagere06-2010
Skills
- SQL Server
- HTML, IIS
- ITIL
- Incident, Change, and Problem management
- ServiceNow, JIRA, Confluence
- Windows, Linux
- Azure Fundamentals, Could management
- AppDynamics, Dynatrace, Datadog
Personal Information
- Passport Number: Y7985258
- Date of Birth: 02/10/89
- Gender: Male
- Nationality: Indian
Timeline
Technical Lead
Wipro Technologies
10.2021 - Current
Application Analyst
Verifone
08.2019 - 09.2021
Senior Application Support Engineer
DXC Technology
11.2017 - 08.2019
Senior Operation Executive
Infosys
05.2014 - 11.2017
MCA - Computer Application
BIET College
BCA - Computer Application
Chetana Hi-Tech College
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