Irshad N N
Ernakulam
Summary
With a proven track record at Realme, I excel in operations management and team development, enhancing store profitability and customer satisfaction. My expertise in retail inventory management and customer service management, coupled with a knack for leading teams to exceed sales targets, positions me as a dynamic leader in retail operations.
Overview
4
4
years of professional experience
Work History
Store Manager
Realme
Ernakulam
07.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Sales Associate & Store Incharge
Lenskart
Kochi
03.2023 - 06.2024
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Accessories Promoter
MyG
Ernakulam
01.2021 - 02.2023
- Promoting accessories and driving sales.
- Increased sales by encouraging customers to purchase additional products and services.
Education
Diploma -
G-Tech Computer Education
Kasargod06-2018
PLUS TWO -
G.H.S.S Kottody
Kasargod03-2014
SSLC -
G.H.S.S Tanathur
Kasargod03-2012
Skills
- Operational budgeting
- Team Development
- Operations Management
- Personnel development
- Customer Service Management
- Retail Inventory Management
- Competitor Monitoring
- Promotional planning
- Revenue Generation
- Store Merchandising
- Project Management
- Employee Training
- Store operations oversight
- Retail Merchandise Quality Standards
- Sales Analysis
- Customer Relations
- Documentation And Reporting
- Multitasking and Organization
- Team leadership and coaching
Hobbies and Interests
- Travelling
- Networking Events
- Social Media content creation
- Fitness & Wellness
Disclaimer
I hereby declare that the above information are true, complete and correct to the best of my knowledge and belief.
Languages
- English
- Malayalam
- Tamil
Personal Information
Date of Birth: 05/24/98
Timeline
Store Manager
Realme
07.2024 - Current
Sales Associate & Store Incharge
Lenskart
03.2023 - 06.2024
Accessories Promoter
MyG
01.2021 - 02.2023
Diploma -
G-Tech Computer Education
PLUS TWO -
G.H.S.S Kottody
SSLC -
G.H.S.S Tanathur
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