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Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Awards
Professional Highlights
Timeline
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Hi, I’m

Irshad Pasha

Technology Delivery Program and Leadership
Bengaluru,KA
Irshad Pasha

Work Preference

Job Search Status

Networking only

Desired Job Title

Vice President TechnologyProject Manager / Project Delivery ManagerSenior Application Support Engineer

Work Type

Full TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Open to relocation: No

Salary Range

80000/yr - 200000/yr

Summary

Technology and delivery leader with 15+ years of IT delivery, program and portfolio management experience, including 200+ Zoho implementations. Currently leading a ₹4.2 Cr delivery portfolio and a 50+ member cross-functional team at V-Align Technologies. Experienced across enterprise delivery, solution architecture, Agile/Scrum governance, customer success, presales, SDLC and AI-driven delivery transformation. Built and deployed an Agentic BOT using Claude AI and GitHub Copilot to automate the delivery lifecycle from requirement elicitation through solution design, development, testing and user-manual generation, reducing delivery cycle time by 50%.

Overview

4
Languages
1
Certification
15
years of professional experience

Work History

VAlign Technologies Private Limited
Bengaluru, Karnataka

Vice President Technology
04.2022 - Current

Job overview

  • Own a ₹4.2 Cr delivery portfolio covering 100+ enterprise Zoho implementations from onboarding through go-live.
  • Lead a 50+ member cross-functional organization comprising solution architects, developers, BAs and support engineers.
  • Partner with leadership on revenue targets, capacity planning, portfolio strategy and delivery performance.
  • Drive Agile governance, sprint discipline and proactive escalation management, sustaining 70%+ on-time delivery.
  • Maintain 4.5/5 CSAT and 90%+ client retention across the delivery portfolio.
  • Designed delivery governance frameworks including health dashboards, escalation playbooks and risk registers, reducing leadership-level escalations by 60%.
  • Pioneered an Agentic BOT using Claude AI and GitHub Copilot to automate requirement elicitation, solution design, development, testing and user-manual generation, reducing cycle time by 50%.

VAlign Technologies Private Limited
Bengaluru, Karnataka

Vice President Business Solutions
04.2021 - 03.2022

Job overview

  • Led business process analysis, needs assessments and solution design to align Zoho and IT solutions with client objectives.
  • Managed product backlogs in TFS using BDD and created process flows, use cases and wireframes.
  • Led product demonstrations, UAT sign-offs and sprint reviews with business and IT stakeholders.

V-Align Technologies Private Limited
Bengaluru, Karnataka

Project Manager
01.2019 - 04.2021

Job overview

  • Managed 8–12 concurrent Agile/Scrum projects across planning, execution, risk mitigation and closure.
  • Coordinated developers, architects, QA teams and external vendors to ensure delivery within scope, budget and contractual timelines.
  • Introduced C-level delivery dashboards that improved portfolio visibility and reduced unplanned escalations by 40%.
  • Defined and tracked delivery KPIs that became standard portfolio metrics.

V-Align Technologies Private Limited
Bengaluru, Karnataka

Project Team Lead
01.2018 - 12.2018

Job overview

  • Developed project plans, resource schedules, risk mitigation strategies and delivery methodologies.
  • Managed technical resources, stakeholder communication, project reporting and vendor coordination.
  • Monitored project risks, issues, quality and compliance and supported resolution of functional and delivery challenges.

V-Align Technologies Private Limited
Bengaluru, Karnataka

Senior Application Support Engineer
12.2016 - 12.2017

Job overview

  • Administered users, profiles, roles, objects, fields, record types, page layouts, validations and workflows.
  • Created reports and dashboards, supported application testing and coordinated test plans and cases.
  • Provided technical support, user training, documentation and issue resolution for Zoho CRM applications.

SPOCTO
Bengaluru, Karnataka

Senior Executive Technical Solutions
01.2016 - 10.2016

Job overview

  • Managed B2B customer accounts for a marketing automation platform covering SMS, campaigns, broadcasting, two-way messaging, IVR, email marketing and social solutions.
  • Handled product demonstrations, account management, technical requirements, API/SMPP integrations, implementation support and SLA compliance.
  • Prepared technical specifications and coordinated with development and testing teams for customer-specific solutions.

Intelligentia IT Systems Pvt. Ltd.
Bengaluru, Karnataka

SDE
04.2013 - 12.2015

Job overview

  • Delivered Salesforce customizations and enterprise technical support across CRM, order management, invoicing, payments and sales-return workflows.
  • Prepared technical specifications, customized Salesforce solutions and supported diagnosis, testing and resolution of escalated issues.
  • Recognized with two Salesforce appreciation certificates for commendable implementation and delivery efforts.

Hinduja Global Solutions
Bengaluru, Karnataka

Customer Relation Officer
04.2011 - 05.2012

Job overview

  • Audited customer-service email quality, identified process gaps and implemented corrective actions.
  • Delivered coaching, feedback and training to representatives and supported process and product change adoption.
  • Prepared audit, certification, mock-session and project reports while maintaining service-quality standards.

Education

APS College of Engineering

Bachelor of Engineering from Electrical, Electronics & Communications Engineering

University Overview

Skills

  • Delivery & Program Management
  • Portfolio Management
  • Zoho Architecture
  • Agile / Scrum
  • SLA Governance
  • Resource & Capacity Planning
  • Customer Success
  • Presales
  • SDLC
  • Solution Design
  • Business Analysis
  • UAT & Go-Live Management
  • Risk & Escalation Management
  • Agentic AI Automation
  • Claude AI
  • GitHub Copilot
  • Visual Analytics
  • Cloud Automation

Websites

Certification

  • Six Sigma Yellow Belt
  • Scrum Fundamentals Certified (SFC)
  • Scrum Master Basic Quiz
  • Microsoft Power BI

Languages

English
Hindi
Kannada
Urdu

Awards

Awards
  • Certificate of Appreciation for commendable efforts – Salesforce Team Support.
  • Certificate of Appreciation for commendable efforts on Salesforce.com implementation for Call Center setup.

Professional Highlights

Professional Highlights
  • 200+ Zoho implementations delivered across enterprise clients.
  • 50% reduction in delivery cycle time through AI-enabled delivery automation.
  • ₹4.2 Cr delivery portfolio managed across 100+ enterprise Zoho implementations.
  • 50+ member team led across solution architecture, development, business analysis and support.
  • 4.5/5 CSAT, 90%+ client retention and 70%+ on-time delivery across the portfolio.
  • Built delivery governance including health dashboards, escalation playbooks and risk registers.

Timeline

Vice President Technology
VAlign Technologies Private Limited
04.2022 - Current
Vice President Business Solutions
VAlign Technologies Private Limited
04.2021 - 03.2022
Project Manager
V-Align Technologies Private Limited
01.2019 - 04.2021
Project Team Lead
V-Align Technologies Private Limited
01.2018 - 12.2018
Senior Application Support Engineer
V-Align Technologies Private Limited
12.2016 - 12.2017
Senior Executive Technical Solutions
SPOCTO
01.2016 - 10.2016
SDE
Intelligentia IT Systems Pvt. Ltd.
04.2013 - 12.2015
Customer Relation Officer
Hinduja Global Solutions
04.2011 - 05.2012
APS College of Engineering
Bachelor of Engineering from Electrical, Electronics & Communications Engineering

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Irshad PashaTechnology Delivery Program and Leadership