Irshad Saifi
Service Manager
Ghaziabad,Uttar Pradesh
Summary
Enterprising Service Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Sales & Service Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Branch Manager Sales & Service
M/s Eltech Appliances Pvt Ltd
Ghaziabad
12.2001 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
- Launched new training program to boost employee skills and staff retention rate.
- Implemented service improvements to enhance sales cycle.
Branch Manager Service
M/s Videocon Industries Ltd
Ghaziabad
03.2012 - 11.2016
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Area Service Manager
Hitachi Home & Life Solution
Delhi
03.2010 - 02.2012
- Coordinated regional service technician training and development.
- Analyzed regional service trends and performance metrics to inform strategic decisions.
- Oversaw and maintained regional service budget to verify fiscal responsibility.
- Developed and enforced regional service policies and procedures.
- Directed and managed team of 20 service technicians in regional capacity.
Senior Engineer
Bharti Airtel Services Ltd
NOIDA
11.2006 - 02.2010
- Controlled project costs by approving expenditures.
- Adhered to timelines to meet quality assurance targets.
- Identified needed parts to keep equipment in top operating condition.
- Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
- Evaluated sites to determine soil adequacy for handling building foundation loads.
Senior Engineer
Samsung India Pvt Ltd
Delhi
07.2003 - 10.2006
- Controlled project costs by approving expenditures.
- Adhered to timelines to meet quality assurance targets.
- Monitored employee performance to keep projects on task.
- Identified needed parts to keep equipment in top operating condition.
- Established and maintained productive working relationships with stakeholders.
- Developed and implemented proactive maintenance practices.
Senior Engineer
M/S Philips India Ltd
New Delhi
02.2001 - 06.2003
- Controlled project costs by approving expenditures.
- Adhered to timelines to meet quality assurance targets.
- Identified needed parts to keep equipment in top operating condition.
Education
3 Year Diploma - Electronics And Communication
School Engineering & Technology
Meerut 04.1997 - 12.2000
Skills
Complaint resolution
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of 40-50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Regional Sales Manager after 1200 successful years in the sales department.
- Created a company-wide, comprehensive training program for all sales team members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureTeam Building / Company RetreatsPersonal development programsFlexible work hoursAdditional Information
Daily Service Activity like call monitoring Pending calls our territory 3 times in a day.
Pending Call status daily bases report to Reporting Manager & ZSM.
Breakdown calls response time within 24hr.
Spare Parts procurement and Inventory Management.
Over All ranking of branch.
Focused on Out of warranty calls & revenue (AMC & Accessory sales)
Visit to Dealer & Distributor Every 15 Days.
Customer and Dealer & Distributor satisfaction (
Store PSV every week.
Response Time maintains up to 100% within 2hr & TAT maintains up to 90% within 48hr.
Handling & Monitoring ASC & DSC Service Team (50 ~55) People.
Repotting to ZSM, Country Head & HOD Regarding TAT, RT, DSR % & Revenue detail on daily bases every morning till 9.00AM.
Timeline
Branch Manager Service
M/s Videocon Industries Ltd
03.2012 - 11.2016
Area Service Manager
Hitachi Home & Life Solution
03.2010 - 02.2012
Senior Engineer
Bharti Airtel Services Ltd
11.2006 - 02.2010
Senior Engineer
Samsung India Pvt Ltd
07.2003 - 10.2006
Branch Manager Sales & Service
M/s Eltech Appliances Pvt Ltd
12.2001 - Current
Senior Engineer
M/S Philips India Ltd
02.2001 - 06.2003
3 Year Diploma - Electronics And Communication
School Engineering & Technology
04.1997 - 12.2000
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