Irshada Gowhar
Housekeeping Supervisor
Srinagar
Summary
Customer-focused and service-oriented hospitality professional with a passion for creating memorable guest experiences. Proven track record in delivering exceptional service in high-end establishments. Strong interpersonal and communication skills, fostering positive relationships with guests, colleagues, and management. Expertise in anticipating guest needs and providing personalised solutions to exceed their expectations. Exceptional attention to detail, ensuring seamless operations and maintaining a welcoming atmosphere.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Officer
Air India Ltd
Srinagar
08.2011 - Current
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications in a timely manner
- Create and update records, ensuring accuracy and validity of information
- Schedule and plan meetings and appointments
- Monitor level of supplies and handle shortages
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, customers, and colleagues
- Perform receptionist duties when needed.
Housekeeping supervisor
Hotel RK Sarovar Portico
Srinagar
01.2015 - 12.2019
- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness, and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas.
Education
Pre University Course - undefined
01.1992 - 05.1993
Skills
Housekeeping Supervisor
Farm Experience
I have gained the experience of fruit and vegetable picker from my own farm with intresting and honesty when i was 14.
Other Languages
English, B1, C2, C2, A2, A2
Honours And Awards
Appreciation, General Manager Commercial, 07/10/2016, Appreciated for good work and sales in customer service and public dealing by General Manager Commercial of Air India Ltd, Northern Region, Air India Hqrs Delhi, India.
Personal Information
- Date of Birth: 03/27/1975
- Gender: Female
- Nationality: Indian
Disclaimer
All statements above are free of errors, and i take full liability for the correctness of the information.
Timeline
Housekeeping supervisor - Hotel RK Sarovar Portico
01.2015 - 12.2019
Administrative Officer - Air India Ltd
08.2011 - Current
Jammu & Kaahmir State Board of School Education - Pre University Course,
01.1992 - 05.1993
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