IRSHAD AHMAD
Bengaluru
Summary
Site Reliability Engineer with 3+ years of experience in production reliability, incident response, and cloud infrastructure stability across AWS and Azure environments. Strong background in incident command, SLI/SLO-driven reliability, root cause analysis, and toil reduction through automation. Proven track record of improving system availability, reducing MTTR, and strengthening operational resilience in enterprise-scale environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cloud Administrator
Wipro Technologies
Bengaluru
09.2024 - Current
- Operate and support production cloud infrastructure across AWS and Azure, maintaining 99.9% service availability
- Monitor system health and performance metrics to identify early signs of reliability degradation
- Automated infrastructure provisioning using Terraform and GitHub Actions, reducing manual operational toil and cutting deployment time by 40%
- Improved infrastructure consistency and reduced configuration-related incidents through Infrastructure as Code practices
Incident Manager
Wipro Technologies
Bengaluru
01.2022 - 10.2024
- Led production incident response as Incident Commander, resolving 95% of P1/P2 incidents within defined SLOs, reducing overall downtime by 30%
- Performed blast radius analysis and coordinated mitigation efforts across application, cloud, network, and database teams
- Authored blameless postmortems and Root Cause Analyses, reducing repeat incidents by 25%
- Developed incident runbooks and recovery procedures, improving Mean Time to Recovery (MTTR)
- Ensured service reliability while maintaining SLA commitments without exhausting error budgets
Trainee (Computer Applications)
Wipro Technologies
Bengaluru
11.2021 - 09.2024
- Supported operational system checks, monitoring activities, and production documentation
- Assisted senior engineers during incident investigations, service restoration, and change activities
- Gained hands-on exposure to enterprise IT operations and cloud infrastructure support
Education
B.Sc - Information Technology
DSPMU
M.Tech - Computing Systems & Infrastructure Management
BITS Pilani
Skills
- Reliability Engineering
- Production Incident Response
- Incident Command
- SLI Management
- SLO Management
- SLA Management
- MTTR Reduction
- Root Cause Analysis
- Blameless Postmortems
- Monitoring
- Observability
- CloudWatch
- Azure Monitor
- Alert Tuning
- Noise Reduction
- Metrics
- Log-Based Troubleshooting
- Cloud
- Infrastructure
- AWS
- Microsoft Azure
- High Availability
- Multi-AZ Design
- IAM
- Security
- Governance
- Compliance
- Automation
- Infrastructure as Code
- Terraform
- GitHub Actions
- CI/CD Automation
- Operational Toil Reduction
- Operating Systems
- Tools
- Linux
- System Troubleshooting
- ServiceNow
- ITIL-based Operations
Certification
- AWS Solutions Architect - Associate / Professional / Practitioner
- Microsoft Azure Administrator (AZ-104)
- Microsoft Azure Associate AI Engineer (AI-102)
- ITIL v4 Foundation
- GitHub Foundations
- Oracle Cloud Infrastructure 2024 AI Foundations
- IBM watsonx.ai Sales Foundation
Languages
- English
- Hindi, Full Professional Proficiency
- English, Full Professional Proficiency
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Cloud Administrator
Wipro Technologies
09.2024 - Current
Incident Manager
Wipro Technologies
01.2022 - 10.2024
Trainee (Computer Applications)
Wipro Technologies
11.2021 - 09.2024
B.Sc - Information Technology
DSPMU
M.Tech - Computing Systems & Infrastructure Management
BITS Pilani