Isaac Zonunmawia
Technical support analysis ( voice and non voice )
Hyderabad, Secunderabad
Summary
Content writing, BPO and Language Research.technical support
Industrious Senior Technician skilled at preventive maintenance and calibration. Decisive and reliable professional with excellent planning and problem solving abilities.
Overview
4
4
Certifications
2
2
Languages
Work History
Senior Technician (non-voice)
Dell Technologies
- Company Overview: Senior technician (troubleshooting windows 10 and 11 related issue on the system and providing the resolution to the clients escalated issue)
- Senior technician (troubleshooting windows 10 and 11 related issue on the system and providing the resolution to the clients escalated issue)
Technical Support Associate
IBM India Pvt. Limited
- Company Overview: technical support presentative ( voice process) contact the clients and assist them on their system issue related to hardware and software on the system and get the fastest resolution to solve the problems on call and also work on documentation of the issue for the escalation team
- Technical support presentative ( voice process) contact the clients and assist them on their system issue related to hardware and software on the system and get the fastest resolution to solve the problems on call and also work on documentation of the issue for the escalation team
Technical Support Analyst
Deloitte
- Company Overview: Troubleshooting windows 11 and windows 10 related hardware and software issue ,through voice call and chat
- Troubleshooting windows 11 and windows 10 related hardware and software issue ,through voice call and chat
Education
Bachelor of Arts -
K.L Bajoria College
Shillong, India 04.2001 -
High School Diploma -
B. K Bajoria, Shillong
Shillong, India 04.2001 -
Associate of Arts -
St. Anthony’s High School, Shillong, 2010
Shillong, India 04.2001 -
Skills
Influential Presentation Skills
Clear Verbal Communication
Effective Presentation Skills
Team Leadership
Leadership Abilities
Strong Interpersonal Skills
Troubleshooting and resolution
Diagnostic Troubleshooting Expertise
IT Assistance
Hardware System Installations
Risk Identification Skills
Proficient in Hand Tools
Technical Troubleshooting Analysis
Client Assistance
Certification
Received a Certificate in IT Wizard Programming and Productivity by NIIT, Shillong.
Personal Information
Total Experience: 4 Years 8 Months
Timeline
Bachelor of Arts -
K.L Bajoria College
04.2001 -
High School Diploma -
B. K Bajoria, Shillong
04.2001 -
Associate of Arts -
St. Anthony’s High School, Shillong, 2010
04.2001 -
Senior Technician (non-voice)
Dell Technologies
Technical Support Associate
IBM India Pvt. Limited
Technical Support Analyst
Deloitte
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