Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Isaac Zonunmawia

Isaac Zonunmawia

Technical support analysis ( voice and non voice )
Hyderabad, Secunderabad

Summary

Content writing, BPO and Language Research.technical support

Industrious Senior Technician skilled at preventive maintenance and calibration. Decisive and reliable professional with excellent planning and problem solving abilities.

Overview

4
4
Certifications
2
2
Languages

Work History

Senior Technician (non-voice)

Dell Technologies
  • Company Overview: Senior technician (troubleshooting windows 10 and 11 related issue on the system and providing the resolution to the clients escalated issue)
  • Senior technician (troubleshooting windows 10 and 11 related issue on the system and providing the resolution to the clients escalated issue)

Technical Support Associate

IBM India Pvt. Limited
  • Company Overview: technical support presentative ( voice process) contact the clients and assist them on their system issue related to hardware and software on the system and get the fastest resolution to solve the problems on call and also work on documentation of the issue for the escalation team
  • Technical support presentative ( voice process) contact the clients and assist them on their system issue related to hardware and software on the system and get the fastest resolution to solve the problems on call and also work on documentation of the issue for the escalation team

Technical Support Analyst

Deloitte
  • Company Overview: Troubleshooting windows 11 and windows 10 related hardware and software issue ,through voice call and chat
  • Troubleshooting windows 11 and windows 10 related hardware and software issue ,through voice call and chat

Education

Bachelor of Arts -

K.L Bajoria College
Shillong, India
04.2001 -

High School Diploma -

B. K Bajoria, Shillong
Shillong, India
04.2001 -

Associate of Arts -

St. Anthony’s High School, Shillong, 2010
Shillong, India
04.2001 -

Skills

Influential Presentation Skills

Clear Verbal Communication

Effective Presentation Skills

Team Leadership

Leadership Abilities

Strong Interpersonal Skills

Troubleshooting and resolution

Diagnostic Troubleshooting Expertise

IT Assistance

Hardware System Installations

Risk Identification Skills

Proficient in Hand Tools

Technical Troubleshooting Analysis

Client Assistance

Certification

Received a Certificate in IT Wizard Programming and Productivity by NIIT, Shillong.

Personal Information

Total Experience: 4 Years 8 Months

Timeline

Bachelor of Arts -

K.L Bajoria College
04.2001 -

High School Diploma -

B. K Bajoria, Shillong
04.2001 -

Associate of Arts -

St. Anthony’s High School, Shillong, 2010
04.2001 -

Senior Technician (non-voice)

Dell Technologies

Technical Support Associate

IBM India Pvt. Limited

Technical Support Analyst

Deloitte
Isaac ZonunmawiaTechnical support analysis ( voice and non voice )