Isabel Morales
Bedford
Summary
Dynamic and results-oriented professional with extensive experience at WOW Food Group, excelling in staff training and development, and inventory management. Demonstrated success in enhancing customer satisfaction and streamlining restaurant operations. Skilled in fostering a positive work environment and ensuring food safety compliance, contributing to significant operational improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
WOW Food Group/Rusty Gator
09.2023 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Lead Line Cook
WOW Food Group/Rusty Gator
10.2022 - 09.2023
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Assisted executive chef in menu planning by researching current culinary trends and suggesting unique flavor combinations.
- Participated in weekly meetings with kitchen staff to discuss operational improvements, menu changes, and employee performance evaluations.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
Lead Server Trainer
WOW Food Group/Rusty Gator
09.2021 - 08.2022
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Managed inventory control procedures, ensuring adequate supplies were available without excess waste or overstocking.
- Promoted a culture of teamwork by facilitating collaboration among restaurant staff members.
Server
WOW Food Group/Courtroom Bar and Grill
08.2020 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Food Runner/Restaurant Hostess
WOW Food Group/Courtroom Bar and Grill
07.2019 - 06.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Education
High School Diploma -
Bedford North Lawrence High School
Bedford05-2023
Skills
- Shift management
- Employee scheduling
- Food safety compliance
- Staff training and development
- Inventory management
- Safe food handling
- Performance evaluations
- Restaurant operations
- Menu planning
- POS system
- Customer service
Certification
- Serve It Up Safe! Certification – Serve It Up Safe!.
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Handler's Certification
Timeline
Assistant Restaurant Manager
WOW Food Group/Rusty Gator
09.2023 - Current
Lead Line Cook
WOW Food Group/Rusty Gator
10.2022 - 09.2023
Lead Server Trainer
WOW Food Group/Rusty Gator
09.2021 - 08.2022
Server
WOW Food Group/Courtroom Bar and Grill
08.2020 - 07.2021
Food Runner/Restaurant Hostess
WOW Food Group/Courtroom Bar and Grill
07.2019 - 06.2020
- Serve It Up Safe! Certification – Serve It Up Safe!.
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Handler's Certification
High School Diploma -
Bedford North Lawrence High School
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