Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Isabell Anthony

Pune
Isabell Anthony

Summary

Friendly and efficient Customer Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Customer standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

3
years of professional experience

Work History

Amazon
Pune

Customer Service Associate
10.2020 - Current

Job overview

  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Developed relationships with key clients through regular contact and follow-up communication.

Education

Christ College Pune
Pune

BBA from International Business Management
10.2022

Cambridge University
Online

Cambridge English Course from English Language And Literature
07.2019

DY Patil University
Pune

MBA from Finance

Skills

  • Team Collaboration
  • Customer Support
  • Account Updating
  • Quality Assurance
  • Customer Relationship Management (CRM)
  • Appointment Scheduling
  • Customer Complaint Resolution
  • Customer Service
  • Problem Resolution
  • Project Management
  • Product Knowledge
  • MS Office Proficiency
  • Behavior Improvements
  • Activity Planning
  • Notetaking
  • Data Collection
  • Strategic Marketing
  • Market Research, Forecasting, and Analysis
  • Social Media
  • Customer Engagement
  • Microsoft Office

Languages

English
Intermediate
B1
Hindi
Elementary
A2
Marathi
Beginner
A1

Timeline

Customer Service Associate

Amazon
10.2020 - Current

Christ College Pune

BBA from International Business Management

Cambridge University

Cambridge English Course from English Language And Literature

DY Patil University

MBA from Finance

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Isabell Anthony