Isabella De La Vega-DuVall
Valparaiso
Summary
Results-oriented Activities Assistant known for orchestrating engaging group activities and maintaining a safe environment. Expertise in relationship building and team collaboration drives improved resident experiences and community involvement.
Overview
3
3
years of professional experience
Work History
Activities Assistant
Residences at Coffee Creek
Valparaiso
11.2025 - Current
- Supported staff in maintaining a safe and welcoming environment for residents.
- Managed supplies and materials needed for various activity programs.
- Collaborated with team members to assess resident needs and preferences regularly.
- Organized and cleaned activity spaces to ensure a welcoming environment for residents.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Participated in special events such as birthday celebrations, holiday parties.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
Customer Service Representative
Northwest Fireplace And Chimney
Valparaiso
07.2023 - 04.2025
- Resolved customer complaints through effective communication and problem-solving, enhancing customer retention and loyalty.
- Collaborated with team members to address customer concerns promptly.
- Assisted customers with product inquiries and service options.
- Processed customer orders and handled payment transactions efficiently.
- Coordinated service appointment scheduling for installations and maintenance, optimizing workflow and customer convenience.
- Delivered technical support for fireplace and chimney products, ensuring customer satisfaction and product functionality.
Education
Bachelor of Arts -
Savannah College of Art And Design
Savannah, GA06-2029
High School Diploma -
Valparaiso High School
Valparaiso06-2024
Skills
- Customer service
- Activity facilitation
- Team collaboration
- Event planning
- Relationship building
- Communication skills
- Senior living experience
- Calendar management
- Computer proficiency
- Cleaning and sanitizing
Timeline
Activities Assistant
Residences at Coffee Creek
11.2025 - Current
Customer Service Representative
Northwest Fireplace And Chimney
07.2023 - 04.2025
Bachelor of Arts -
Savannah College of Art And Design
High School Diploma -
Valparaiso High School