Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Isabella Orth

West Lafayette

Summary

Dynamic and compassionate healthcare professional with a strong foundation in patient care, medical support, and clinical operations. Proven success in managing patient flow, maintaining accurate records, and fostering a safe, efficient care environment at Innervision Medical Imaging. A firm believer in delivering care with both kindness and efficiency, advocating for all patients and ensuring every individual is treated with dignity, respect, and urgency. Skilled in supporting interdisciplinary teams, solving problems with precision, and upholding high standards of care. Known for reliability, adaptability, and a deep commitment to enhancing patient outcomes through empathetic communication, strong advocacy, and follow-through.

Overview

7
7
years of professional experience

Work History

Deli Associate

Produce Depot
05.2018 - 07.2019
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently
    keeping supplies on hand for expected customer loads.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Restocked supplies and prepared additional ingredients
    during downtime for the next busy period.
  • Prevented food spoilage by monitoring dates, rotating
    stock, and following proper storage procedures.
  • Made food according to standard recipes with requested
    changes for customer satisfaction.

Certified Trainer

Potbelly Sandwich Shop
10.2019 - 07.2022
  • Mentored and trained new hires, resulting in stronger staff development and increased productivity.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in employee development.
  • Monitored employee workflow/behaviors throughout the training process.
  • Assessed associate needs to develop effective training
    plans.
  • Set a positive example for team members by providing
    high-quality, efficient service.
  • Taught new team members correct procedures for all
    areas of operations.
  • Greeted customers with a smile and provided friendly
    service to professionally handle every need.

Shift Leader

7 Brew Coffee
02.2023 - 09.2024
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Created week-by-week employee schedules, taking availabilities and time-off requests into consideration.
  • Helped count inventory in the store and order the supply truck for the next week.
  • Put away and counted/ensured all products that were ordered on our truck came and were undamaged.
  • Counted the safe, went to the bank to exchange large bills for coins.
  • Counted and deposited cash drawers throughout the day per our policy.
  • Deposited cash at the bank and verified deposits.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Radiology Medical Receptionist

Innervision Medical Imaging
11.2024 - Current
  • Collaborated closely with the technologists, nurses, and radiologists to ensure proper patient flow throughout the facility from check-in to discharge.
  • Effectively organized and maintained patient records in compliance with HIPAA regulations.
  • Ensured accurate record-keeping by consistently updating patient demographics within Medinformatix and AllScripts PM (electronic medical records system).
  • Boosted patient satisfaction with compassion while guiding patients through registration processes, insurance processes, and explaining procedures.
  • Managed office correspondence, including faxes, emails, and mail distribution to appropriate staff.
  • Promoted a positive patient experience by promptly addressing concerns and providing clear communication regarding appointment changes or delays.
  • Managed appointment availability by coordinating daily schedules for multiple technologists, and support staff.
  • Maintained a clean and organized reception area for patient comfort during their visits.
  • Reduced wait times for patients by answering phone calls, addressing inquiries, and directing callers to appropriate personnel.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Bachelor of Science - Nursing

Western Governors University
10-2027

Bachelor of Science - To Be Continued At WGU. - Pre-Medicine

Purdue University
West Lafayette, IN
12-2024

High School Diploma -

Lake Central High School
Saint John, IN
05-2022

Skills

  • Empathy & active listening
  • Leadership
  • Medical coding & billing
  • Compassionate communication
  • Collaborative with a team
  • Remains calm under pressure

Interests

  • Enjoy working out for overall physical and mental well-being
  • Avid Reader
  • Baking
  • Documenting and sharing travel experiences
  • I enjoy helping others and giving back to the community

Timeline

Radiology Medical Receptionist

Innervision Medical Imaging
11.2024 - Current

Shift Leader

7 Brew Coffee
02.2023 - 09.2024

Certified Trainer

Potbelly Sandwich Shop
10.2019 - 07.2022

Deli Associate

Produce Depot
05.2018 - 07.2019

Bachelor of Science - Nursing

Western Governors University

Bachelor of Science - To Be Continued At WGU. - Pre-Medicine

Purdue University

High School Diploma -

Lake Central High School

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Isabella Orth