Isabelle Marinozzi
Central
Summary
Dedicated and experienced in high-end retail operations, customer service, data entry and phone operations. Professional and friendly with remarkable customer service and sales abilities.
Overview
16
16
years of professional experience
Work History
Public-Safety Answering Point Operator
CMS Monitoring
02.2022 - 12.2023
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Operated telephone operating system and documented calls in MicroKey.
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
- Maintained up-to-date knowledge of emergency call procedures.
- Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
- Connected callers with appropriate professional, department or business.
- Searched relevant directories to find contacts, business addresses, and [Type] information for customers and employees.
- Maintained accurate records of calls placed and received.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Public-Safety Answering Point Operator
Alarm Tech Central Station
06.2019 - 02.2022
- Resolved customer issues through research and problem solving.
- Maintained high level of customer service through friendly and polite demeanor.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Operated telephone operating system and documented calls.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Relayed and transcribed written and verbal messages to personnel.
- Maintained up-to-date knowledge of emergency call procedures.
- Maintained accurate records of calls placed and received.
- Connected callers with appropriate professional, department or business.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Cashier/Food Service Worker
Target
10.2013 - 04.2019
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and maintained courteous and effective working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Cashier
Dunkin' Donuts
06.2010 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Gino's Tuscany Restaurant & Pizzeria
01.2008 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
No Degree - Visual And Performing Arts
Suffolk County Community College
Selden, NYHigh School Diploma -
Islip High School
Islip, NY06.2010
Skills
- Greeting customers
- Data Entry
- Microsoft Excel
- Computer Skills
- Phone Skills
- Professional communication
- Telephone reception
- Front desk operations
- Documenting calls
- Verbal communication skills
- Customer communications
- Relaying correspondence
- Building relationships
- Stocking and Replenishing
- POS Systems
- Customer assistance
- Cash Register Operation
- Bagging and Packaging
- Drawer Management
- ID Verification
- Refund Handling
- Maintaining Store Appearance
- Order taking
- Cleaning and sanitizing
- Time management skills
- Written and verbal communication
- Cash register systems
- Guest inquiries
Musical Theatre, Concerts, Acting
I do local musical theatre when I can because I grew up listening and watching it. Concerts are something I love going to.
Timeline
Public-Safety Answering Point Operator
CMS Monitoring
02.2022 - 12.2023
Public-Safety Answering Point Operator
Alarm Tech Central Station
06.2019 - 02.2022
Cashier/Food Service Worker
Target
10.2013 - 04.2019
Cashier
Dunkin' Donuts
06.2010 - 01.2013
Cashier
Gino's Tuscany Restaurant & Pizzeria
01.2008 - 08.2010
No Degree - Visual And Performing Arts
Suffolk County Community College
High School Diploma -
Islip High School
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