I Sangeetha D'Souza

Dynamic finance professional with over 14 years of experience dedicated to contributing to organizations that prioritize diversity, inclusion, and respect. Expertise includes leveraging technical and management skills to cultivate environments where unique perspectives are celebrated, driving innovative solutions. Authenticity serves as a cornerstone of success, fostering a belief in the power of individuality that propels the pursuit of excellence and meaningful impact within the industry. Passionate about creating growth opportunities while building a brand that genuinely reflects core values and encourages authentic connections.

Highly adaptable team leader with excellent background of quick and effective performance.

Deutsche India Private LTD:

Received an appreciation from the QA on the outstanding performance closure for one of the cases handled within 3 months of joining DB., 

ANZ Support Services: 

OCT 2017: Superstar award (Productivity rate of 101%), 

JAN 2018: Best team Award, 

May 2019: Super star award with nil errors (internal and external), 

Aug 2020: Super star award with nil errors (internal and external), 

Nov 2020: Spot award, 2021 – Nominated for Ability Network Star Awards (International Disability Week), 

May 2022: Super Star award (Skilled in Multiple Regions of Payments Investigations process), 

Sept 2023 : Spot award

• A part of the EMG (External Monitoring Group) in an independent 1st LoD performing trading surveillance across.
• Closely aligned with the front office while maintaining segregations to review the Account Activity simultaneously guiding and mentored a team of Surveillance analysts.
• Performed investigations of alerts and review Business submissions and escalate to other control functions per defined process in order to ensure that the bank meets its regulatory targets related to KYC program.
• Supporting a team leading anomaly detection platform that uses innovative solutions.
• Managing risk cases covering investigations and follow up within the defined timelines.
• Performed Quality Control review for ENPR (Expected Nature and Purpose of Relationship) and TM (Transaction monitoring) alerts.
• Identified opportunities for improving data quality, reducing ‘noise’ and false positives reported by the tooling in partnership with Technology teams.
• Processed ad-hoc support for requests from Business, KYC Ops or the Control functions for granular information and reports relating to Trading behavior / activity.
• Been an active part of global projects in the surveillance space.

• Follow DOI to process risk events in line with AAA (Assess, Analyze, Act )
• Execute the accurate processing of different types of alerts in accordance with standard operating procedures
• Review client transactions to detect and report either proposed or completed unusual transactions
• Investigate, monitor and manage suspicious financial activity.
• Review and decision system generated alerts to identify suspicious trends and activity by monitoring transactions through various client systems/application
• Conduct research about customer and its related parties using third-party databases and publicly available sources
• Reporting and escalation of significant issues.
• Investigate cases / alerts to identify unusual transactions and escalate as per matrix.
• Processing the alerts within the TAT and adhere to the quality guidelines as per the standard DOI.
• Ensure regulatory requests received from the top management relating to AML and promptly attended to the same.

• Resolving Credit Card queries and complaints by analyzing them effectively.
• Providing solutions to customer query.
• Providing financial solutions by offering alternate credit facility to eligible customers.