Summary
Overview
Work History
Skills
Timeline
Generic

Isha

Assistant Manager Training
Vadodara

Summary

Adaptable, energetic professional with a strong desire to excel in a corporate environment. Demonstrated expertise in training, management, and leadership roles. Committed to providing exceptional customer service and continuously seeking opportunities to broaden knowledge and skills in diverse areas.

Overview

11
11
years of professional experience

Work History

Supervisor Training

Concentrix Service India Private Limited
Vadodara
01.2023 - Current
  • Design, develop, and implement soft skills training sessions, focusing on communication, teamwork, time management and customer service
  • Analyze team performance and conduct training needs assessments to identify skill gaps
  • Leading team to improve their time management skills ensuring the effective prioritization of tasks to meet organizational deadlines
  • Handling accounts with several domains i.e., Banking, Insurance, Mutual funds & Travel
  • Provide one-on-one coaching and mentoring to trainers to help them overcome specific communication challenges
  • Track the progress of trainees & trainers providing feedback to ensure continuous improvement
  • Performing ATA (Audit the Auditor) for communication trainers & quality analyst to fill the gaps in understanding

Senior Trainer

Concentrix Service India Private Limited
Vadodara
10.2020 - 12.2022
  • Responsible for new hired training batches
  • Conducting refreshers (TNI, BQ, New Updates etc)
  • Preparing comic series on non-compliance parameters and call handling skills
  • Maintaining 0-30 performance
  • Weekly call taking and audits (Additional Compliance audits as well)
  • Maintaining daily batch reports
  • Conducting monthly product knowledge test
  • Weekly floor activities
  • Responsible for TTT
  • Maintaining Throughput, FAP & Attrition

Office Assistant

Mansar Coffee
Chandigarh
03.2020 - 09.2020
  • Maintaining files
  • Keeping an inventory of office supplies and ordering new materials as needed
  • Answering phone calls
  • Overseeing clerical tasks, such as sorting and sending mail
  • Maintaining daily attendance & grooming of staff
  • Maintaining monthly tasks such as monthly closing & consumption

Office Assistant

A.A. Enterprise
Mohali
11.2017 - 10.2019
  • Handling online selling portals (Amazon, EBay & Flipkart)
  • Maintaining files
  • Keeping an inventory of office supplies and ordering new materials as needed
  • Overseeing clerical tasks, such as sorting and sending mail
  • Maintaining sales report
  • Maintaining bills and payments
  • Scheduling meetings and sending meeting invites to attendees

Product & Soft Skills Trainer

Competent Synergies
Mohali
09.2015 - 09.2017
  • Responsible for new hired training batches
  • Conducting refreshers & Upskills training
  • Maintaining 0-30 performance
  • Weekly call taking and audits
  • Maintaining daily batch reports
  • Conducting monthly product knowledge test
  • Weekly floor activities
  • Responsible for TTT
  • Maintaining Throughput, FAP & Attrition

Customer Service Representative

Serco BPO
Mohali
07.2014 - 06.2015
  • Handling up to 120 calls per day
  • Resolving customer complaints
  • Maintain quality and C-SAT scores

Skills

Evolve Training

Timeline

Supervisor Training

Concentrix Service India Private Limited
01.2023 - Current

Senior Trainer

Concentrix Service India Private Limited
10.2020 - 12.2022

Office Assistant

Mansar Coffee
03.2020 - 09.2020

Office Assistant

A.A. Enterprise
11.2017 - 10.2019

Product & Soft Skills Trainer

Competent Synergies
09.2015 - 09.2017

Customer Service Representative

Serco BPO
07.2014 - 06.2015

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Isha Assistant Manager Training