Isha
Assistant Manager Training
Vadodara
Summary
Adaptable, energetic professional with a strong desire to excel in a corporate environment. Demonstrated expertise in training, management, and leadership roles. Committed to providing exceptional customer service and continuously seeking opportunities to broaden knowledge and skills in diverse areas.
Overview
11
11
years of professional experience
Work History
Supervisor Training
Concentrix Service India Private Limited
Vadodara
01.2023 - Current
- Design, develop, and implement soft skills training sessions, focusing on communication, teamwork, time management and customer service
- Analyze team performance and conduct training needs assessments to identify skill gaps
- Leading team to improve their time management skills ensuring the effective prioritization of tasks to meet organizational deadlines
- Handling accounts with several domains i.e., Banking, Insurance, Mutual funds & Travel
- Provide one-on-one coaching and mentoring to trainers to help them overcome specific communication challenges
- Track the progress of trainees & trainers providing feedback to ensure continuous improvement
- Performing ATA (Audit the Auditor) for communication trainers & quality analyst to fill the gaps in understanding
Senior Trainer
Concentrix Service India Private Limited
Vadodara
10.2020 - 12.2022
- Responsible for new hired training batches
- Conducting refreshers (TNI, BQ, New Updates etc)
- Preparing comic series on non-compliance parameters and call handling skills
- Maintaining 0-30 performance
- Weekly call taking and audits (Additional Compliance audits as well)
- Maintaining daily batch reports
- Conducting monthly product knowledge test
- Weekly floor activities
- Responsible for TTT
- Maintaining Throughput, FAP & Attrition
Office Assistant
Mansar Coffee
Chandigarh
03.2020 - 09.2020
- Maintaining files
- Keeping an inventory of office supplies and ordering new materials as needed
- Answering phone calls
- Overseeing clerical tasks, such as sorting and sending mail
- Maintaining daily attendance & grooming of staff
- Maintaining monthly tasks such as monthly closing & consumption
Office Assistant
A.A. Enterprise
Mohali
11.2017 - 10.2019
- Handling online selling portals (Amazon, EBay & Flipkart)
- Maintaining files
- Keeping an inventory of office supplies and ordering new materials as needed
- Overseeing clerical tasks, such as sorting and sending mail
- Maintaining sales report
- Maintaining bills and payments
- Scheduling meetings and sending meeting invites to attendees
Product & Soft Skills Trainer
Competent Synergies
Mohali
09.2015 - 09.2017
- Responsible for new hired training batches
- Conducting refreshers & Upskills training
- Maintaining 0-30 performance
- Weekly call taking and audits
- Maintaining daily batch reports
- Conducting monthly product knowledge test
- Weekly floor activities
- Responsible for TTT
- Maintaining Throughput, FAP & Attrition
Customer Service Representative
Serco BPO
Mohali
07.2014 - 06.2015
- Handling up to 120 calls per day
- Resolving customer complaints
- Maintain quality and C-SAT scores
Skills
Evolve Training
undefinedTimeline
Supervisor Training
Concentrix Service India Private Limited
01.2023 - Current
Senior Trainer
Concentrix Service India Private Limited
10.2020 - 12.2022
Office Assistant
Mansar Coffee
03.2020 - 09.2020
Office Assistant
A.A. Enterprise
11.2017 - 10.2019
Product & Soft Skills Trainer
Competent Synergies
09.2015 - 09.2017
Customer Service Representative
Serco BPO
07.2014 - 06.2015
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