ISHA ARORA
Gurgaon
Summary
Cloud Engineer with 3 years of experience providing end-to-end support and deployment for AWS and Azure cloud environments. Skilled in infrastructure automation (Terraform, CloudFormation), container orchestration (EKS), and CI/CD pipeline implementation. Experienced in deploying complex cloud contact center solutions integrated with workforce and digital channel tools. Proven success in cost optimization, monitoring, and multi-cloud operations. Passionate about delivering scalable cloud solutions driving business value.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cloud Engineer
Teleperformance Global Services India Pvt. Ltd
Gurgaon
08.2022 - Current
- Delivered 3 years of AWS and Azure cloud infrastructure support and management, ensuring high service availability and performance.
- Led the end-to-end deployment of the Samsung project, provisioning and managing Amazon Connect-based cloud contact center infrastructure integrated with NICE Workforce Management, Centrical, and Khoros digital platforms.
- Created and maintained CloudFormation templates to automate deployment of complex cloud infrastructure, ensuring repeatability and compliance.
- Utilized Terraform alongside CloudFormation for comprehensive Infrastructure as Code management across multi-cloud environments.
- Automated CI/CD pipelines using GitLab and Terraform, reducing deployment time by 30% and improving release cycles.
- Implemented cost optimization strategies by eliminating unused and underutilized resources, reducing cloud expenses by 15%.
- Configured monitoring and alerting systems using Amazon CloudWatch and Azure Monitor for proactive issue detection and resolution.
- Managed Vault for secure secret storage and controlled access to cloud resources, maintaining compliance and security best practices.
- Collaborated cross-functionally to troubleshoot cloud infrastructure and application issues, improving incident response times by 25%.
Education
Masters in Computer Applications -
IGNOU University
09.2025
Bachelor of Computer Applications -
IINTM, GGSIPU
Skills
- AWS
- Azure
- Docker
- Kubernetes
- Terraform
- AWS CloudFormation
- GitLab
- Jenkins
- Python
- Bash
- Linux
- Windows
- CloudWatch
- Azure Monitor
- Prometheus
- Grafana
- Vault
- Secret Manager
- IAM
- Policies
- VPC
- VPN
- Subnetting
- Firewalls
- DNS
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900), 07/01/22
- Microsoft Azure Administrator (AZ-104), 04/01/24
- AWS Certified SysOps Administrator, 08/01/23
- Agile Foundation, Completed
- ITIL Foundation, Completed
Hobbies and Interests
- Badminton
- Table Tennis
- Dance
Personal Information
Title: Cloud Engineer
Projects And Achievements
- Published cloud blog: 'AWS CloudFront scalability' for Teleperformance
- Awarded 'Best Team Collaboration' in cloud deployments, 2023
Timeline
Cloud Engineer
Teleperformance Global Services India Pvt. Ltd
08.2022 - Current
Masters in Computer Applications -
IGNOU University
Bachelor of Computer Applications -
IINTM, GGSIPU
Similar Profiles
Rahul ByasRahul Byas
Senior Group Manager Operations at WNS Global Services Private LtdSenior Group Manager Operations at WNS Global Services Private Ltd
Himanshu SainiHimanshu Saini
Assistant Manager Administration at Credilio Financial Technologies India Pvt LtdAssistant Manager Administration at Credilio Financial Technologies India Pvt Ltd
Suresh Kumar KattaSuresh Kumar Katta
Operations Manager 1 at Amazon Development Centre IndiaOperations Manager 1 at Amazon Development Centre India
Smriti RanaSmriti Rana
Technical Architect & Lead at Builder.aiTechnical Architect & Lead at Builder.ai
Sakshi ShuklaSakshi Shukla
Supervisor (C9) at Citi Corp ServicesSupervisor (C9) at Citi Corp Services