Isha Bhumbla
Brampton
Summary
A highly motivated and professional individual with a strong sense of discipline and punctuality. Known for excellent communication skills, a passion for learning, and a positive, enthusiastic approach to work. Adaptable, quick to learn new systems, and confident in delivering results in dynamic environments.
Overview
2
2
years of professional experience
Work History
Assistant Manager Customer Care
Teleperformance - Dyson
12.2024 - 08.2025
- Supervising and Managing Team:
- Overseeing daily operations of the customer service team, including scheduling, training, and performance evaluations.
- Customer Service: Handling customer inquiries, complaints, and escalations, ensuring timely and effective resolution.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Chat Agent
Teleperformance - Dyson
12.2023 - 12.2024
- Providing real-time support to customers via chat for Dyson products.
- Resolved queries efficiently while maintaining a high level of customer satisfaction.
- Skilled in handling multiple chats and managing conflict resolution effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Reduced wait times by quickly and effectively handling customer concerns, leading to higher satisfaction rates.
Ielts Trainer
Touchstone Learning Institute
05.2023 - 11.2023
- Conducted IELTS training sessions and mentored students to improve their English proficiency.
- Focused on all modules of IELTS with a strong emphasis on communication and writing skills.
Education
High School Diploma -
Balachaur Public School
Punjab03.2020
Bachelor of Arts -
Panjab University
Chandigarh05.2023
Master of Arts - Global Business Management
International Business University
Toronto 08-2027
Skills
- Microsoft office, Microsoft Teams, Salesforce, Outlook(learn new software quickly)
- Experienced in conflict resolutions and upselling customers
- Excellent communication skills with a learning attitude
- Team leadership
- Customer service
- Decision-making
- Task delegation
Timeline
Assistant Manager Customer Care
Teleperformance - Dyson
12.2024 - 08.2025
Chat Agent
Teleperformance - Dyson
12.2023 - 12.2024
Ielts Trainer
Touchstone Learning Institute
05.2023 - 11.2023
High School Diploma -
Balachaur Public School
Bachelor of Arts -
Panjab University
Master of Arts - Global Business Management
International Business University
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