Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isha Chhikara

Traveler Service Associate Escalations
Delhi

Summary

Skilled professional with strong communication, negotiation, and coaching abilities. Experienced in escalated customer service, advanced analysis, and research. Proficient in GDS systems, and travel industry tools. Adaptable, detail-oriented, and capable in high-stress situations.

Overview

3
3
years of professional experience

Work History

Traveler Service Associate Escalations

Expedia Group
05.2023 - Current
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks and worked as a consultant for the company.

Traveler Service Associate

IGT Solutions
01.2022 - 04.2023

Handling live queries regarding Airline Ticketing , Schedule Change , exchange as well as standalone lodging and package reservations. Ensuring customer satisfaction.

Education

Diploma in Early Childhood Care And Education -

Jamia Millia Islamia
Delhi, India
04.2001 -

Bachelor of Arts -

Jesus And Mary College
Delhi
04.2001 -

High School Diploma -

Delhi Public School
Bahadurgarh, India
04.2001 -

Skills

  • Strong negotiation, communication, and coaching skills
  • Advanced analysis and research abilities
  • Experience with escalated issues
  • Excellent written and verbal communication
  • Maintains confidentiality and sound judgment
  • Handles high-stress environments professionally
  • Identifies inconsistencies and adapts to change
  • Detail-oriented with creative problem-solving skills

Timeline

Traveler Service Associate Escalations

Expedia Group
05.2023 - Current

Traveler Service Associate

IGT Solutions
01.2022 - 04.2023

Diploma in Early Childhood Care And Education -

Jamia Millia Islamia
04.2001 -

Bachelor of Arts -

Jesus And Mary College
04.2001 -

High School Diploma -

Delhi Public School
04.2001 -

Similar Profiles

CREATE PROFILE
Isha ChhikaraTraveler Service Associate Escalations