Isha Jaiswal
Customer Success & Client Relationship Specialist
Ranchi
Summary
Customer-focused operations and relationship management professional with 3+ years of experience across premium hospitality brands including Radisson Blu, InterContinental Hotels, and Taj Hotels. Proven expertise in customer success, client relationship management, team leadership, revenue optimization, conflict resolution, and operational excellence. Skilled in managing high-volume customer interactions, improving service delivery, driving customer satisfaction, and collaborating with cross-functional teams to achieve business objectives.
Overview
4
4
years of professional experience
Work History
Reservations Supervisor
Radisson Blu
11.2025 - 02.2026
- Managed reservation operations and room inventory to maximize occupancy and revenue performance.
- Led and trained reservation team members to improve customer experience and operational efficiency.
- Coordinated with sales, revenue, and front office teams to achieve business targets.
- Resolved complex customer issues while maintaining high satisfaction standards.
- Utilized Opera PMS for reservation management, reporting, and operational tracking.
Front Office Supervisor
InterContinental
03.2025 - 09.2025
- Supervised daily customer-facing operations including reservations, arrivals, departures, and guest services.
- Led a team of front office associates, ensuring service quality and operational excellence.
- Managed escalations and customer concerns with a focus on retention and satisfaction.
- Collaborated with internal departments to streamline service delivery and improve customer experience.
- Supported revenue generation through upselling and service enhancement initiatives.
Guest Service Associate
Taj Surajkund Resort and Spa
07.2022 - 03.2025
- Delivered exceptional customer service while managing guest onboarding, issue resolution, and account transactions.
- Maintained strong customer relationships resulting in positive guest feedback and repeat business.
- Coordinated with multiple departments to ensure seamless service delivery.
- Managed payment processing and reservation support while maintaining operational accuracy.
- Consistently achieved service quality standards in a high-volume environment.
Management Trainee
ITC Grand Bharat
11.2021 - 04.2022
- Completed rotational training across Front Office, Housekeeping, and Food & Beverage operations.
- Developed comprehensive understanding of customer experience and service management.
- Assisted in customer onboarding, reservations, and service operations.
Education
Bachelor of Hospitality Management -
Amrapali Institute of Hotel Management
Haldwani Class XII (Commerce) -
DAV Public School
Asansol Skills
Customer Success
Client Relationship Management
Team Leadership
Revenue Optimization
Account Management
Customer Retention
Stakeholder Management
Conflict Resolution
CRM Systems
Opera PMS
Microsoft Office
Process Improvement
Cross-functional Collaboration
Customer Experience
TECHNICAL SKILLS
- Opera PMS
- Microsoft Excel
- Microsoft Word
- Customer Relationship Management Tools
- Business Communication
ACHIEVEMENTS
- Participant - Avahan International Hospitality Conference
- Appreciation Award - Food Production Department, Abhyodya
- Student Coordinator - College Magazine, AIHM
Timeline
Reservations Supervisor
Radisson Blu
11.2025 - 02.2026
Front Office Supervisor
InterContinental
03.2025 - 09.2025
Guest Service Associate
Taj Surajkund Resort and Spa
07.2022 - 03.2025
Management Trainee
ITC Grand Bharat
11.2021 - 04.2022
Bachelor of Hospitality Management -
Amrapali Institute of Hotel Management
Class XII (Commerce) -
DAV Public School