ISHA KUMARI

· Built and maintained long-term tenant relationships to promote high satisfaction and smooth building operations

Acted as the primary point of contact between building management and tenant companies for day-to-day coordination and support

· Received, tracked, and resolved tenant complaints related to facilities, housekeeping, security, parking, utilities, and common areas within defined turnaround times

· Coordinated with internal teams, including facility, security, housekeeping, maintenance, IT, and external vendors to ensure timely and effective service delivery

· Communicated important updates, circulars, maintenance schedules, safety advisories, and event information to tenants via email and official notices

· Collected tenant feedback, conducted satisfaction surveys, and supported the implementation of improvement plans based on tenant input

· Planned and coordinated tenant engagement activities such as awareness programs, festivals, safety drills, and community events to enhance tenant experience

· Maintained accurate tenant records, issue logs, and escalation trackers, and prepared periodic reports for management review

· Acted as the primary point of contact for residents and potential clients, handling inquiries, complaints, and service requests in a timely, professional manner.

· Conducted regular follow-ups with residents to ensure satisfaction, resolve ongoing issues and strengthen long-term relationships

· Built and maintained positive relationships with residents to enhance their overall experience, engagement and loyalty

· Supported the development of basic strategies to retain existing clients and attract potential new residents

· Utilized CRM software to manage resident interactions, log issues and maintain accurate, up-to-date records of all client communications

· Gathered and analyzed resident feedback to identify recurring concerns and opportunities for service improvement

· Monitored service delivery and day-to-day operations to help ensure alignment with company standards and resident expectations

· Demonstrated strong interpersonal skills to build rapport, manage difficult conversations and maintain positive resident relationships

· Applied solid organizational skills to manage multiple resident requests, events and administrative tasks while prioritizing effectively

· Used CRM and property management tools to maintain organized databases, track communication history and support decision-making

· Showed empathy and active listening when addressing resident needs, concerns and complaints

· Responded promptly to emails and phone calls from residents regarding maintenance issues, service requests and general inquiries

· Planned and coordinated community events such as barbecues or holiday gatherings to improve resident engagement

· Met regularly with the property management team to review resident feedback, discuss issues and plan service improvements

· Updated the CRM system with detailed notes from client interactions, scheduled follow-ups and tracked progress on open issues

· Reviewed and analyzed client feedback trends to identify common issues and propose practical solutions

· Resolved complex resident issues by coordinating with relevant departments and following through until resolution

· Managed tenant and owner relationships, including communication, expectation-setting and issue escalation when necessary

· Maintained and organized resident and owner databases, ensuring accurate, accessible information for the wider team

· Tracked and documented client feedback to support continuous improvement of resident services

· Organized and maintained data about leads and customers, including personal information, communication history and purchase records

• Addressed and resolved residents’ complaints and queries in a timely manner, acting as the primary liaison between residents and management
• Welcomed new residents and conducted orientations covering society rules, amenities, and available services
• Provided regular updates to residents on society events, maintenance schedules, and important notices through newsletters, emails, and notice boards
• Planned and managed social events and community activities to enhance resident engagement and foster a stronger sense of community
• Conducted surveys and feedback sessions to assess resident satisfaction and gather actionable suggestions for community improvements
• Maintained accurate documentation of resident information, complaints, and service requests, ensuring adherence to society rules and regulations
• Coordinated with housekeeping, security, and other service providers to support smooth operation of society facilities and services
• Oversaw ongoing maintenance activities and followed up to ensure timely resolution of facility-related issues
• Monitored renewal of maintenance contracts and supported compliance with established policies and procedures
• Supported development and implementation of emergency protocols and communicated procedures to residents

• Managed daily front-office operations, proactively addressing resident concerns to enhance overall experience
• Maintained accurate and organized customer and resident information in CRM tools and MS Excel
• Coordinated interactions with guests, clients, and candidates, delivering professional service and fostering positive relationships
• Operated multi-line phone systems to handle incoming inquiries, route calls, and deliver timely information
• Updated and maintained resident records using Nobrokerhood app, ensuring accuracy and reliability of data