Isha Madan
Hyderabad
Summary
Results-driven Sales Operations Leader with a decade of success in Edtech, ITES, and Fintech. Expertise in optimizing sales processes, enhancing team performance, and fostering revenue growth. Adept at CRM, pipeline management, sales forecasting, and planning. Proven success in creating efficient processes, excelling in cross-functional collaboration, and managing teams. Skilled in data analysis and forward-looking insights. Motivated and ready to lead and elevate sales operations in a challenging environment.
Overview
11
11
years of professional experience
Work History
Senior Sales Operations Manager
C2FO
Remote
01.2022 - Current
- Optimized sales portfolio to a strategic 5% from a list of 3000 accounts, aligning with organizational goals
- Eliminated qualifying tasks for sales and BD teams, enabling a concentrated focus on deal initiation and closure
- Enhanced sales forecasting accuracy by 20% through real-time CRM updates, regular reviews with the sales team and improved CRM sales stages to align with operational requirements
- Developed and executed a process plan for a new revenue stream involving channel partners
- Assumed global sales support responsibilities for Business Development, conducting and sharing performance and quality analyses for continuous improvement.
Manager & Asst. Manager, Center of Excellence
Datamatics Business Solutions
Mumbai
11.2016 - 12.2021
- Headed BRD creation for CRM evaluation, implementation, and achieved an 80% adoption rate
- Led a Six Sigma project aimed at accelerating the sales cycle, resulting in a 30% reduction in deal closing time
- Analyzed and provided insights on team performance, products, territories, and pipeline, leading to strategic redirection of geographies, team structure, and the successful launch of a new product line
- Managed the onboarding and induction of new sales team members, overseeing the evaluation of training needs and driving process improvement initiatives.
Solutions Consultant & Team Lead, Inside Sales
enParadigm
Mumbai
04.2013 - 09.2016
- Partnered with client organizations to advance training and learning & development solutions, successfully initiating and finalizing deals
- Prioritized participant acquisition, consistently filling 15%-20% of seats on the launch day for quarterly open workshops
- Directed team recruitment, orientation, and mentorship, while also overseeing pipeline reviews and analysis.
Education
Diploma in Event Management -
National Institute of Event Management
B.Sc in Hotel Management -
Institute of Hotel Management
Skills
- CRM Management
- Sales Forecasting
- Sales Reporting
- Change Management
- Sales Enablement
- Project Management
- Stakeholder Management
- Strategic Planning
Professional Development
- Sales Gravy Training Program
- Shiv Khera- You can sell workshop
- Linked in excel certification
- Linked in Power BI certification
- Inner Engineering - Sadhguru
- Simplilearn PMP preparation certification
- Linked in Mastering self-motivation certification
- Landmark Forum- Transformational development
Languages
Hindi
Native/ Bilingual
English
Full Professional
French
Elementary
Timeline
Senior Sales Operations Manager
C2FO
01.2022 - Current
Manager & Asst. Manager, Center of Excellence
Datamatics Business Solutions
11.2016 - 12.2021
Solutions Consultant & Team Lead, Inside Sales
enParadigm
04.2013 - 09.2016
Diploma in Event Management -
National Institute of Event Management
B.Sc in Hotel Management -
Institute of Hotel Management
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