Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic
Isha Mishra

Isha Mishra

Kolkata

Summary

As a highly motivated and service-oriented individual, I aspire to become a flight attendant and bring with me the key qualities essential for the role—professionalism, strong communication skills, cultural sensitivity, and a calm, confident demeanor in high-pressure situations. I take pride in delivering exceptional customer service and maintaining a warm, approachable presence at all times. With a strong ability to adapt to new environments, a commitment to safety, and a genuine passion for travel and hospitality, I am eager to contribute to a team that values excellence and ensures passengers have a safe and pleasant journey.

Overview

2
2
years of professional experience

Work History

Web Consultant

EHT Webaid Private Limited
Kolkata
09.2024 - Current
  • Collaborated with clients to define web design requirements and objectives.
  • Assisted in creating user-friendly website layouts and navigation structures.
  • Coordinated content updates and managed website maintenance tasks effectively.
  • Researched industry trends to recommend innovative web solutions for clients.
  • Sold directory listing, website development, and management and SEO packages to key clients.

Customer Support Executive

Tele Performance
Kolkata
01.2024 - 08.2024
  • Managed customer inquiries through phone and chat support channels.
  • Resolved technical issues using internal ticketing systems and knowledge bases.
  • Documented customer interactions for future reference and quality assurance.
  • Escalated complex issues to senior staff for further investigation.
  • Resolved customer issues in a timely manner.
  • Provided feedback on common customer concerns to enhance service delivery.
  • Answered customer inquiries via phone, email, and chat.
  • Collaborated with colleagues to resolve complex customer queries.

Education

Senior Secondary Examination -

Arya Kanya Mahavidyalay
Kolkata
01-2020

Secondary Examination -

Arya Girl's Senior Secondary High School
Kolkata
01-2018

Skills

  • Effective communication
  • Client engagement
  • Team collaboration
  • Time management
  • Customer service
  • multilingual proficiency
  • Adaptability
  • Conflict resolution
  • Cultural sensitivity
  • Stress tolerance
  • Attention to detail
  • Professionalism

Affiliations

  • I enjoy learning across a range of subjects, from science and philosophy to literature and technology. I stay informed, love deep conversations, and make an effort to think critically and reflectively.
  • I take pride in doing excellent work, whether it's problem-solving, collaborating with a team, or delivering under pressure; I strive to be dependable and resourceful.
  • I work on self-awareness and try to understand others' perspectives I believe in kindness, empathy, and maintaining healthy relationships, both personally and professionally.

Languages

Hindi
First Language
English
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2
Punjabi
Proficient (C2)
C2

Accomplishments

  • Perfect Attendance Award EHT Webaid Private Limited
    Recognized for maintaining 100% attendance over a defined period, demonstrating reliability, punctuality, and a strong commitment to professional responsibilities.
  • Best Performer of the Month – EHT Webaid Private Limited
    Awarded for outstanding performance for three consecutive months, demonstrating consistency, dedication, and excellence in role execution.
  • Top revenue generator – Q1 2025 – EHT Webaid Private Limited
    Recognized as the highest revenue generator during the first quarter of 2025, contributing significantly to company growth and client success.

References

References available upon request.

Timeline

Web Consultant

EHT Webaid Private Limited
09.2024 - Current

Customer Support Executive

Tele Performance
01.2024 - 08.2024

Senior Secondary Examination -

Arya Kanya Mahavidyalay

Secondary Examination -

Arya Girl's Senior Secondary High School
Isha Mishra