Isha Pandhi
Mumbai
Summary
With an experience of 8 years in Shipping and Logistics Industry, self is looking for an opportunity to work with a professional and Growth-oriented organization, where can look to use knowledge and experience towards organization's growth.
Seeking a position that involves challenges and that provides me, an opportunity to explore, innovate & excel in attaining organizational and individual goals. A dependable team player can thrive in a high-pressure environment.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Specialist
Hapag Lloyd India Pvt Ltd
Mumbai
05.2016 - Current
- Acting as a one point contact for the key customers and attending to all their queries and problems related to the shipment, ensuring for timely resolution.
- Educating customers with the internal process and products of Hapag Lloyd enabling them to explore more possibilities of doing new / additional business with company.
- Setting Up SOP for new customers basis their business needs and executing smooth on-board process for the same.
- Coordinating with overseas offices in different time zones, for shipment related issues and giving timely resolution to the customer.
- Coordinating with internal teams: Documentation, Sales, Trade Desk, Management and other colleagues for various shipment related issues.
- Independently handling E-Biz of Hapag Lloyd on PAN India basis along with other locations like Dubai , Colombo , Pakistan.
- Key responsibility for E-Biz being: ensuring completing timely registration process for new customer on Hapag Lloyd Portal. Educating customers and promoting benefits of Hapag Lloyd products of: E-booking, E-si and VGM on Hapag portal.
- - daily coordination with INTTRA for any customer or internal team query regarding system issue.
- - Attending daily queries and meetings with regional offices for any system related problems and developments.
Customer Service Executive
NYK Line (India) Pvt Ltd
Mumbai
01.2013 - 11.2015
- Working as a backup for the salesperson in charge and assisting the customers with all kinds of queries.
- Handling imports for whole of the western region for over a year.
- Rendering services to more than 100 customers spread over entire North India.
- Planning of the space utilization of the product vessel.
- Working proficiently towards business development and managing customer relationships.
- Managing NYK’ one of the biggest vessels (WIN) for whole of North India.
Education
B.Com (Honours) - Economics
Delhi University
New Delhi 04.2007 - 04.2010
MBA - Shipping And Logistics
University of Petroleum And Energy Studies
Dehradun 03.2011 - 03.2013
Skills
Always thriving to learn new things and implement in routine work process for better results
Excellent communication and Presentation skills
Focused, Confident and systematic approach towards work to attend team goals
Ability to quickly adopt to new situation, process and culture
Ability to perform above and beyond the role expectations
Accomplishments
- Have always maintained high productivity and a minimum error percentage.
- Awarded as the best performing team for bringing together various ideas to improve customer service.
- Nominated for the achievers award : Solitary Award for being highly Customer Centric.
- Twice awarded as best employee of the year .
Personal Information
Date Of Birth : 14th November 1989
Nationality : Indian
Marital Status : Married
Languages Known : Hindi , English
Address : 2603, Wing 15 , Casa Sereno , Lodha Amara , Kolshet Road , Thane
Mumbai , Maharashtra
LinkedIn Id : https://www.linkedin.com/in/isha-srivastava-26ab38169/
Interests : Travelling and meeting new people , Meditation , Reading ,
Timeline
Customer Service Specialist
Hapag Lloyd India Pvt Ltd
05.2016 - Current
Customer Service Executive
NYK Line (India) Pvt Ltd
01.2013 - 11.2015
MBA - Shipping And Logistics
University of Petroleum And Energy Studies
03.2011 - 03.2013
B.Com (Honours) - Economics
Delhi University
04.2007 - 04.2010