Isha Pandhi
Mumbai
Summary
With an experience of 8 years in Shipping and Logistics Industry, self is looking for an opportunity to work with a professional and Growth-oriented organization, where can look to use knowledge and experience towards organization's growth.
Seeking a position that involves challenges and that provides me, an opportunity to explore, innovate & excel in attaining organizational and individual goals. A dependable team player can thrive in a high-pressure environment.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Specialist
Hapag Lloyd India Pvt Ltd
Mumbai
05.2016 - Current
- Acting as a one point contact for the key customers and attending to all their queries and problems related to the shipment, ensuring for timely resolution.
- Educating customers with the internal process and products of Hapag Lloyd enabling them to explore more possibilities of doing new / additional business with company.
- Setting Up SOP for new customers basis their business needs and executing smooth on-board process for the same.
- Coordinating with overseas offices in different time zones, for shipment related issues and giving timely resolution to the customer.
- Coordinating with internal teams: Documentation, Sales, Trade Desk, Management and other colleagues for various shipment related issues.
- Independently handling E-Biz of Hapag Lloyd on PAN India basis along with other locations like Dubai , Colombo , Pakistan.
- Key responsibility for E-Biz being: ensuring completing timely registration process for new customer on Hapag Lloyd Portal. Educating customers and promoting benefits of Hapag Lloyd products of: E-booking, E-si and VGM on Hapag portal.
- - daily coordination with INTTRA for any customer or internal team query regarding system issue.
- - Attending daily queries and meetings with regional offices for any system related problems and developments.
Customer Service Executive
NYK Line (India) Pvt Ltd
Mumbai
01.2013 - 11.2015
- Working as a backup for the salesperson in charge and assisting the customers with all kinds of queries.
- Handling imports for whole of the western region for over a year.
- Rendering services to more than 100 customers spread over entire North India.
- Planning of the space utilization of the product vessel.
- Working proficiently towards business development and managing customer relationships.
- Managing NYK’ one of the biggest vessels (WIN) for whole of North India.
Education
B.Com (Honours) - Economics
Delhi University
New Delhi 04.2007 - 04.2010
MBA - Shipping And Logistics
University of Petroleum And Energy Studies
Dehradun 03.2011 - 03.2013
Skills
Always thriving to learn new things and implement in routine work process for better results
Accomplishments
- Have always maintained high productivity and a minimum error percentage.
- Awarded as the best performing team for bringing together various ideas to improve customer service.
- Nominated for the achievers award : Solitary Award for being highly Customer Centric.
- Twice awarded as best employee of the year .
Personal Information
Date Of Birth : 14th November 1989
Nationality : Indian
Marital Status : Married
Languages Known : Hindi , English
Address : 2603, Wing 15 , Casa Sereno , Lodha Amara , Kolshet Road , Thane
Mumbai , Maharashtra
LinkedIn Id : https://www.linkedin.com/in/isha-srivastava-26ab38169/
Interests : Travelling and meeting new people , Meditation , Reading ,
Timeline
Customer Service Specialist
Hapag Lloyd India Pvt Ltd
05.2016 - Current
Customer Service Executive
NYK Line (India) Pvt Ltd
01.2013 - 11.2015
MBA - Shipping And Logistics
University of Petroleum And Energy Studies
03.2011 - 03.2013
B.Com (Honours) - Economics
Delhi University
04.2007 - 04.2010
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