Isha Sharma

· Conduct regular training sessions for channel partners on project details and offerings.

· Ensure complete understanding of product features, USPs, pricing, and inventory.

· Train channel partners on layouts, specifications, amenities, and location. advantages.

· Provide sales tools such as brochures, presentations, and FAQs for effective selling.

· Evaluate training effectiveness and provide continuous support and refreshers.

· Organize site visits and showroom walkthroughs for channel partners.

· Conduct structured showroom and site show rounds for new joiners.

· Provide detailed product knowledge training including project overview, USPs, layouts, pricing, and amenities.

· Coordinate with cross-functional departments (Sales, CRM, Legal, Finance, Marketing, Facility) for induction sessions.

· Arrange interactions with respective teams to clarify roles, workflows, and escalation matrix.

· Ensure alignment between departments for smooth onboarding experience.

· Monitor understanding levels and address queries of new joiners.

· Provide training materials, presentations, and SOP documents.

· Welcome walk-in and scheduled customers courteously.

· Ensure a warm, professional, and personalized first interaction.

· Understand customer requirements through polite conversation.

· Explain project details clearly (location, layout, amenities, pricing) during show rounds.

· Use brochures, models, videos, and digital tools effectively.

· Conduct structured showroom walkthroughs highlighting USPs

• Proactively anticipating customer needs and handling guest complaints efficiently in order to improve the guest experience
• Responsible for online Reputation of the hotel, monitoring performance and guest feedback, being the voice of the guest at the hotel. Responsible to respond all online feedbacks/reviews
• Represents Guest Experience (Voice of the Guest) at the morning hotel briefing with updates and highlights points for improvement and guest praise
• Reviews VOG (Voice Of Guest) performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders
• Conducts a weekly VOG meeting with individual Department Heads

• Luxury 5 star

• Luxury 5 star

• Luxury 5 star

• Luxury 5 star