Isha Sinha
Customer Success Lead
Bengaluru,KA
Summary
Accomplished Customer Success Lead with a proven track record at Narrato Inc, excelling in driving sales and fostering client relationships. Leveraged strong sales acumen and leadership abilities to surpass sales targets and ensure long-term customer success. Expert in CRM and adept at analytical problem-solving, consistently achieving significant business growth.
Overview
5
5
years of professional experience
Work History
Customer Success Lead
Narrato Inc
01.2022 - Current
- Dedicated Sales and Customer Service Representative with over 4 years of experience in driving sales and spearheading customer success initiatives.
- Adept at building strong client relationships, understanding customer needs, and delivering personalized solutions that foster long-term success.
- Exceptional communication, leadership, and analytical skills, with proficiency in CRM systems and performance metrics to drive business success.
- Identifying and seizing upsell and cross-sell opportunities along with proactively managing contract renewals.
- Skilled at working independently within tight deadlines and a fast paced environment and collaboratively in a team environment.
Senior Business Development Executive
Godot Media
05.2019 - 12.2021
- Developed and implemented effective sales strategies and plans to achieve sales targets and expand the customer base.
- Maintain a robust sales pipeline by regularly updating CRM software with accurate lead and opportunity information, tracking progress, and forecasting sales.
- Managed key accounts to ensure client satisfaction, address any issues or concerns, and explore opportunities for upselling and cross-selling.
- Worked closely with internal teams such as marketing, product development, and operations to align efforts and improve the overall sales process.
- Consistently met or exceeded individual and team sales targets, contributing directly to the company's revenue growth.
Education
Bachelor of Technology - Biotechnology
VIT University, Vellore
Vellore 04.2001 -
Skills
- Customer Relationship Management
- Leadership and Team Management skills
- Strong Sales Acumen
- Analytical and Quantitative skills
- Problem-Solving with Excellent Communication
Timeline
Customer Success Lead
Narrato Inc
01.2022 - Current
Senior Business Development Executive
Godot Media
05.2019 - 12.2021
Bachelor of Technology - Biotechnology
VIT University, Vellore
04.2001 -
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