Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

ISHAAN AHUJA

New Delhi

Summary

Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas and problem solving skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Virtual Business Support Head

IPL RETAIL GROUP
SYDNEY
07.2021 - Current
  • Analyzed customer feedback data to identify trends in customer satisfaction levels.
  • Identified areas of improvement in existing policies and procedures for increased efficiency.
  • Organized office operations and procedures to ensure efficient workflow.
  • Facilitated interdepartmental collaboration through effective communication tools.
  • Provided guidance and coaching to new staff members on business processes.
  • Conducted research on new products or services offered by the company.
  • Established procedures for verifying that imported items meet safety requirements.
  • Ensured all necessary documentation was completed accurately and in a timely manner.
  • Collaborated with vendors to ensure timely delivery of imported goods.
  • Assisted in resolving customer service issues related to imports and exports.
  • Developed and maintained relationships with overseas partners.
  • Assisted with content creation by copywriting and editing text.
  • Optimized website performance by conducting testing on various browsers and devices.
  • Provided technical support related to web design issues.
  • Designed logos, icons, images, and banners for websites.
  • Created prototypes, mockups, and visual designs to illustrate the look and feel of web pages.
  • Utilized SEO techniques to improve search engine rankings of websites.

Customer Service Representative

Coles Express
Sydney
10.2019 - 06.2021
  • Overseeing a team of 10 members and harmonizing operations to ensure the realization of company objectives and sales figures
  • Achieving and exceeding all qualitative and quantitative (KPI) targets for the store as defined by the company
  • Ensured proper inventory management and reduced over stock
  • Contributing to HR operations with a responsibility for interviewing and recruiting team members, staff payroll, the management of team performance and the execution of regular reviews and appraisals
  • Consistently maintained Coles Express Top 3 store ranking in Greater Sydney.

Retail Sales Supervisor

BP Bargo
Australia
03.2018 - 10.2019
  • Processed POS transactions including cash purchases or refunds
  • Mentored new team members on customer service strategies on sales goals
  • Reviewed weekly sales circulars and monitored price changes
  • Formulation and communication of weekly roasters with all team members
  • Planned and implemented all promotional sets while ensuring they meet company standards.

Education

MASTERS OF PROFESSIONAL ACCOUNTING -

Central Queensland University
01.2018

BACHELORS IN JOURNALISM & MASS COMMUNICATION -

Trinity Institute of Professional Studies
01.2015

XII STANDARD -

01.2011

X STANDARD -

01.2008

Skills

  • Reliable and professional
  • Organized
  • Time management
  • Team player
  • Fast learner
  • Motivated
  • Critical Thinking
  • Self-Directed
  • Decision-Making
  • Attention to Detail

Hobbies and Interests

Photography enthusiast with keen interest in travelling and understanding different cultures

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2

Timeline

Virtual Business Support Head

IPL RETAIL GROUP
07.2021 - Current

Customer Service Representative

Coles Express
10.2019 - 06.2021

Retail Sales Supervisor

BP Bargo
03.2018 - 10.2019

MASTERS OF PROFESSIONAL ACCOUNTING -

Central Queensland University

BACHELORS IN JOURNALISM & MASS COMMUNICATION -

Trinity Institute of Professional Studies

XII STANDARD -

X STANDARD -

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ISHAAN AHUJA