Ishaan Gupta
Software Developer
New Delhi,DL
Summary
Software Engineer with around two years of experience
at Amdocs, specializing in Java-based backend
development, SQL-driven data processing, and UNIX
environments. Experienced in production support, system
troubleshooting, log analysis, and incident resolution for
enterprise applications. Also managed accounts and
financial operations for a sports-related firm, bringing a
strong understanding of business workflows, alongside
technical problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
ACCOUNT MANAGER
VAVI Sports
New Delhi, Delhi
07.2023 - Current
- Consulted with businesses to supply accurate product and service information.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Used advanced software to prepare documents, reports, and presentations.
- Handled day-to-day accounting processes to drive financial accuracy.
Software Engineer
Amdocs
Gurgaon, Haryana
09.2023 - 07.2025
- Provided technical support and configuration for client-specific software solutions, ensuring business requirements were met without impacting production stability.
- Collaborated with engineering, QA, and network teams to address performance issues.
- Reviewed fixes and patches to ensure they met quality and stability standards before being released into production environments.
- Created automated validation checks to detect failures early, and reduce repeat incidents in production systems.
- Developed troubleshooting guides to enhance support team efficiency.
Education
B. Tech - Computer Science
Vellore Institute of Technology
Vellore, Tamil Nadu 07.2019 - 04.2023
Higher Secondary Education -
Ryan International School
Delhi 03.2018 - 03.2019
Skills
- Market analysis
- Accounting processes
- Client relationship management
- Training and onboarding
- Java programming
- SQL database management
- Unit testing procedures
- Code review process
- Team training and mentorship
- Microservices architecture
- RESTful APIs
Certification
- Introduction to Self-Driving Cars from the University of
Toronto. (January - March 2022)
Verification: https://www.coursera.org/account/accomplishments/verify/92T9ZQNSTH7H
Languages
Hindi
Native language
English
Proficient (C2)
C2
German
Beginner
A1
Projects
Telkom South Africa
• Developed Java backend services and RESTful APIs for telecommunications service management platform
• Implemented database optimizations that improved query performance by 30%
• Utilized Spring Framework and Hibernate for efficient data handling
Colt Technology Services
• Built enterprise software solutions for network and communications infrastructure
• Created modular, reusable components that reduced development time by 25%
• Implemented CI/CD pipeline using Jenkins and Git for streamlined deployment
Affiliations
- Travelling and exploring new cultures
- Volunteer at Sociwind Foundation NGO
- Participated in multiple tree plantation drives
Timeline
Software Engineer
Amdocs
09.2023 - 07.2025
ACCOUNT MANAGER
VAVI Sports
07.2023 - Current
B. Tech - Computer Science
Vellore Institute of Technology
07.2019 - 04.2023
Higher Secondary Education -
Ryan International School
03.2018 - 03.2019