ISHAAN SHARMA
Summary
Results-driven Sales Professional with 1.2 years of client-facing experience, skilled in building trust and clearly explaining options. Proven ability to motivate others under pressure, supporting individuals in navigating the complexities of studying, working, or relocating abroad from India.
Overview
2
2
Languages
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Customer Care Associate
CKB Consultants
Gurgaon
04.2023 - Current
- Delivered exceptional customer service, efficiently resolving inquiries and enhancing client satisfaction.
- Collaborated with team to improve customer satisfaction and increase retention rates. •
- Maintained accurate records of customer interactions and transactions. •
- Assisted in training new team members on customer service protocols. •
- Analyzed customer feedback to pinpoint service improvement opportunities. •
Sales Executive
Maruti Suzuki
04.2022 - 03.2023
- Advised walk-in customers on vehicle options, pricing, and financing, while translating technical details into clear, simple terms.
- Built rapport with diverse customers, fostering ongoing relationships that increased repeat and referral business.
- Achieved monthly sales targets consistently in a fast-paced, deadline-driven environment.
- Addressed customer objections and queries with confidence and professionalism, enhancing advisory effectiveness.
- 1.2 years | [add exact start–end month/year]
Education
Bachelor of Business Administration (BBA) -
Sharda University
07.2019 - 06.2022
G D Goenka Public School
New Delhi , DelhiSkills
- Client advisory and consultative selling
- CRM systems
- Customer relationship management
- Ticket resolution
- Call logging
- Bilingual communication
- Adaptability
- Goal-oriented mindset
- Diverse engagement
Personal Information
Title: OUTBOUND CONSULTANT — STUDY & WORK ABROAD ADVISORY
LANGUAGES
Title: OUTBOUND CONSULTANT — STUDY & WORK ABROAD ADVISORY
HOBBIES & INTERESTS
Title: OUTBOUND CONSULTANT — STUDY & WORK ABROAD ADVISORY
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Customer Care Associate
CKB Consultants
04.2023 - Current
Sales Executive
Maruti Suzuki
04.2022 - 03.2023
Bachelor of Business Administration (BBA) -
Sharda University
07.2019 - 06.2022
G D Goenka Public School