ISHAK GHANSAR
Pune
Summary
Seasoned professional with 36 years of experience in Claims, Insurance, and Risk Management across various sectors. Seeking challenging opportunities with a reputable organization. My background includes 24 years in the aviation industry, 7 years in the oil and gas sector and over 5 years in the HVAC industry based in Qatar.
Overview
38
38
years of professional experience
Work History
Operations Supervisor
Accurate Air Conditioning & Trading Company
11.2020 - 10.2025
- Oversee daily operations and functions.
- Manage marketing and sales activities.
- Prepare project cost estimates and quotations.
- Coordinate site surveys with Tech team.
- Compile and prepare documents for tender submissions.
- Source spare parts from local market for operations and supply needs.
- Address and respond to inquiries.
- Monitor job completion, obtain sign-offs, and follow up on payments.
Senior Non-Aviation Insurance Officer
Qatar Airways
06.2012 - 03.2019
- Responsible for evaluating claims, reporting incidents and accidents to insurers, ensuring claims settlements are processed in accordance with policy terms and statutory regulations.
- Managed claims, related to company’s assets, vehicles, equipment, property, third-party liability, passenger injuries, baggage, flight delays and denied boarding, air cargo, and diversion claims.
- Coordinated with various departments and insurers to ensure efficient resolution of claims.
- Prepared and presented sanction and litigation claims reports to executive management to facilitate prompt decision-making.
- Developed and implemented procedures for non-aviation claims.
- Created a comprehensive manual for corporate insurance claims management.
- Advised the internal controls department on drafting group insurance policies and collaborated with the IT department to develop an insurance claims management system.
- Oversaw the renewal process for a range of insurance policies, including property, motor, equipment, third-party liability, employee personal accident, aircraft pilot’s loss of license, group medical insurance, public liability, money and fidelity insurance, and office assets insurance.
- Negotiated coverage terms and premiums with insurance underwriters and brokers.
- Spearheaded the automation of Claims Management by initiating an in-house claims management system and Internal File Tracking (IFT).
- Developed and implemented an automated incident reporting system and created forms within the Aviation Quality Data (AQD) base system for insurance cases.
- Supported the Department Head in non-aviation tenders by addressing tender-related queries.
- Compiled and presented non-aviation renewal data, conducted commercial evaluations, secured management sign-off, and ensured timely premium payments and policy renewals or cover notes prior to expiration.
Benefits & Compensation Officer
Qatar Airways HR
03.1995 - 05.2012
- Managed the employees’ medical insurance scheme, including compiling headcounts of employees and dependents, comparing premium rates and benefits from insurers, and preparing reports for management approval prior to policy renewal.
- Oversaw the Group Life and Pilot’s Loss of License Insurance self-insured scheme for Qatar Airways, providing guidance to ensure the settlement of death and accidental claims in accordance with policy terms.
- Administered Government Medical Health Card annual fee reimbursements for employees as per their eligibility through HRMS payroll system.
- Submit Medical Claims to the insurers for reimbursement belongs to eligible Employees/dependents and on receipt the payment disbursed the same through HRMS payroll systems.
- Managed school fee reimbursements for eligible employees through the HRMS payroll system, adhering to company policy.
- Coordinated hotel bookings for official guests and staff members.
- Liaised with relevant departments and government authorities to facilitate the repatriation of human remains for Qatar Airways Group’s employees.
- Organized the disbursement of full and final settlements to the legal heirs of deceased employees.
- Assisted with the relocation of the Company’s Head Office, including identifying and retaining usable furniture and arranging for the storage of surplus items.
- Coordinated with department heads to determine their furniture needs, discussed requirements with the HR Manager, and placed orders with suppliers.
- Upon receipt of the furniture, coordinated with department heads to arrange placement according to the approved floor plan.
- Volunteered for the annual Qatar Airways Emergency Planning Drill, serving as an HR emergency planning representative. Responsibilities included coordinating with relevant departments to arrange air tickets, meal allowances, hotel accommodations, and visas for Go-team members deployed to disaster sites.
General Services Admin Clerk
Qatar General Petroleum Corporation
11.1987 - 12.1993
- Assisted the Head Clerk with daily operations, including photocopying documents and maintaining file organization.
- Prepared company ID cards for new hires, employee transfers, and re-designations.
- Managed and maintained data related to company accommodations and inventory.
- Composed and prepared internal memos.
- Coordinated transportation arrangements for employees’ official visits to local sites.
Education
SSC -
Maharashtra State Board
HSC -
Maharashtra State Board
B.COM -
International School for Management Excellence
MaharashtraSkills
- Claims Management & Investigation
- Risk Assessment & Mitigation
- Damage Assessment
- Claims Reports & Documentations
- Policy Renewals
- Negotiation & Analysis Policy Interpretation
- In-house Claims management
- Self-Insured Programs
- System Automation
- Employee Benefits/ Wellness
- Non-Aviation Insurance
- Aviation Insurance Pax Liability Cargo & Aircraft Diversion
- Repatriations of employees Human remains
- Arranging deceased employee’s full and final settlement
- Periodically arranging adequate Insurance for Company’s owned Vehicles & Equipment
Education Qualifications
- Passed SSC, Maharashtra State Board
- Passed HSC, Maharashtra State Board
- Passed B.COM, International School for Management Excellence Maharashtra
Phone
+91, 9167764035
Hobbies and Interests
- Reading
- Watching Movies
- Cooking
Languages
- English
- Hindi
- Marathi
- Spoken Arabic
- Urdu
Professional Development
- Hay Group Job Evaluation Training
- Oracle HRMS People Management Training
- Claims Tracking Training (IFT) Internal file Tracking
- Time Management Course
- Qatar Airways Group Emergency Planning Exercise Training
- Completed Emergency First Aid Training
Personal Information
- Passport Number: AJ010835
- Date of Birth: 05/03/65
- Driving License: Valid Qatari Driving License
Timeline
Operations Supervisor
Accurate Air Conditioning & Trading Company
11.2020 - 10.2025
Senior Non-Aviation Insurance Officer
Qatar Airways
06.2012 - 03.2019
Benefits & Compensation Officer
Qatar Airways HR
03.1995 - 05.2012
General Services Admin Clerk
Qatar General Petroleum Corporation
11.1987 - 12.1993
SSC -
Maharashtra State Board
HSC -
Maharashtra State Board
B.COM -
International School for Management Excellence