Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Ishan Guru

Assistant General Manager - Niche Category
New Delhi,New Delhi

Summary

11 Years+ Experienced Business Manager enabling International E-commerce for Indian Established & D2C brands, SME's, Artisans & Weavers with high degree of professional proficiency in Seller Acquisition & Development, Online Category Management, Marketing & Promotion, International Logistics & Payments for North American & European Marketplaces.

Overview

11
11
years of professional experience
2
2
years of post-secondary education
5
5
Certifications

Work History

Assistant General Manager

Reliance Retail - Jiomart
New Delhi, New Delhi
03.2022 - Current
  • Category Launch Strategy - 5-Year P&L Submission, AOP development & Signing off from Leadership for Targets & Budgets and positioning strategy on Jiomart for long term.
  • Brands Launch & GMS Opportunity - Onboarding Indian brands like Fabindia, Nalli's, Pothy's etc. to create one-stop Make-In-India crafts Store.
  • Acquisition - Building Strong sales across India to Onboard 15k+ Niche Category Sellers in 3 Years followed by Account Management set-up for Scaling.
  • D2C Brand Building & Expansion - Developing various stakeholder's to create D2C Factory (1k+ Handicraft brands in 2 years) for Indian handicraft space Domestically & Internationally powered by GI Tagging.
  • Product Management - Niche Category (handloom & handicrafts) presents different challenges and building vendor centric solutions for smooth selling experience with Product team.
  • Marketing - Working with Marketing team to design Niche Category Store Layout & display properties along with annual marketing event calender & budgets.
  • PR Connects - Providing Stories to promote through marketing channels and generate buzz for Jiomart efforts to enable core Indian crafts on Handloom & I-Day.
  • Global Sales - Identifying opportunity to launch Indian crafts internationally & building selection and expecting 50% GMS from off-shore sales by 2025.
  • Government Tie-ups - Initiating, discussing & closure to launch Government emporiums & boards to deliver 100k+ SKUs Indian Handloom & Handicrafts selection on Jiomart. (hantex-Kairali from Kerala, Tantuja & Khadi board from WB etc.)

Category Manager

eBay
New Delhi, New Delhi
02.2021 - 01.2022

· Spearheading $45Mn Portfolio includes Collectibles & Antiques, Automotive Spare Parts, Sporting Goods & Toys Categories.

· EBay India Strategic Initiative - 275% GMV Growth Registered in Automotive Spare parts in 3 Years by Driving supply in Right to Win Subcategories & Launching Advanced Cataloging Options for eBay Sellers.

· Collectibles & Antiques Authentication – Launched Vintage Advertising Sign Board Auction Program which increased financial performance by 20 basis points YoY & $2Mn GMV growth in 2020 alone.

· Make in India Initiative – Focusing on “Make In India Products” Strategy onboard Sporting Goods & Toys to target $300mn Opportunity available on global E-commerce markets.

· External Partnerships - Leading Webinterpret / GEO Expansion for eBay India business, translated 5Mn listings on EU platforms and clocking 300% YoY business growth.

· Trade Association Tie-ups - Represented eBay India in ACMA (Automechanika) New Delhi Edition World largest Automotive Spare parts show & struck strategic tie-ups C-Level executives with India's leading Automotive Manufacturer like Uno Minda, Lumax, Motherson Sumi & Auto marketplaces like Boodmo, Gomechanic & bikerbuillet.

· Logistics Initiative – Achieved 90% On-time tracking facilitation to buyer’s & Launched various shipping incentive programs to shift seller’s behavior to subscribe express shipping program to achieve maximum buyer satisfaction.

· Government Relations - Co-creating complete trainings/modules of Cross border trade via e-commerce for MSMEs.

· Cross-organizational collaboration – marketing, customer service, product, payments & risks in conceptualizing, planning & executing campaigns.

Associate Category Manager

Incom/eBay
New Delhi, New Delhi
10.2018 - 01.2021

· Developed and implemented Category AOP to achieve long terms Goals of Supply Mix, Seller Acquisitions & Development of Joint Business Plans (JBP) with Sellers to achieve Sales Targets.

· Overachieved 2020 Category Targets & registered 12% growth despite 3-months business operation suspended nationwide.

· 2019 – Category Registered Double digit growth fueled by 37% Growth in Auto Parts Segments.

· Collaborated with IN Analytics Team to identify Supply opportunities & South East Asian teams to understand growth patterns.


Regional Manager (Seller Support & Acquisition)

Randstad/eBay
New Delhi, India
02.2012 - 09.2018

· Coordination with Cross-functional teams (Supply Gaps & Seasonal Campaigns) to launch Inventory on Retail Moments (Eid Project 93% Growth QoQ, Halloween 78% YoY Growth).

· Lead Key Strategic Initiatives in Home furnishing categories to grow Living room and Bathroom Segments including brands like Welspun, trident, Raymond’s & India Home furnishing clusters exporters like Bed Linen, curtains, bath & fittings etc.

· Launch of Carpets, Rugs, Carpets Tiles, Runners Handmade or machine made both into international markets and registered $5Mn YoY GMV Growth.

· Furniture Solid, Industrial iron & marble segment build while developing logistics solutions to minimize the damage and in-sync with US category teams.

· Launched Various brands Herbal Brands like Himalaya, VICCO, Kama Ayurveda, Dabur & D2C brands (52 Brands / 22k SKUs) in personal care segment to tap Organic & Ayurveda.

Ad Sales Consultant

NRG/eBay
Mumbai, Maharashtra
06.2011 - 01.2012
  • Digital Ads Selling to eBay Sellers & Brands (Logitech, Dell & Sony, Etc.)
  • Executed 65+ CPC/CPM campaigns through Various Online Ad properties like Banners, eBay Mailers, and eBay Newsletters

Client Servicing Manager

Indiamart Intermesh Limited
Jodhpur , Rajasthan
06.2010 - 04.2011
  • B2B Space Selling, E-commerce Websites Solutions, Payment Gateway Integration, Online Paid Promotions Sales, SEO and SEM services selling to MSMEs especially exporters community

Education

MDP - General Management

Indian Institute of Management
Kolkata
10.2019 - 11.2019

MBA - Business Administration (Marketing & Finance)

UPTU (Uttar Pradesh Technical University)
Lucknow
08.2008 - 06.2010

Skills

3P Brand & Sellers Acquisition

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Certification

Social Media Marketing (Coursera-GWE4WF8C69K2)

Awards

· EBay Game Changer Q1'20 – “Collaboration” Driving European Expansion.

· EBay Values Awards 2019 – “Driven” Automotive Category Initiative.

Timeline

Assistant General Manager

Reliance Retail - Jiomart
03.2022 - Current

Category Manager

eBay
02.2021 - 01.2022

MDP - General Management

Indian Institute of Management
10.2019 - 11.2019

Associate Category Manager

Incom/eBay
10.2018 - 01.2021

Regional Manager (Seller Support & Acquisition)

Randstad/eBay
02.2012 - 09.2018

Ad Sales Consultant

NRG/eBay
06.2011 - 01.2012

Client Servicing Manager

Indiamart Intermesh Limited
06.2010 - 04.2011

MBA - Business Administration (Marketing & Finance)

UPTU (Uttar Pradesh Technical University)
08.2008 - 06.2010
Social Media Marketing (Coursera-GWE4WF8C69K2)
Data Visualization and Calculations in Tableau (Coursera - LK79SM9BLDVM)
Managing Big Data with SQL (Coursera D6EHJ6T3F3H6)
Google Advanced Analytics & E-Commerce Analytics Certified.
Marketing in a Digital World (online)
Ishan GuruAssistant General Manager - Niche Category